Integrated All in One Contact Center Solution For A Quicker And Cost Effective Implementation Avoiding Complex and Costly Integration

Articles

Accordia Click to Call Services

1st Oct 2015 Launched – Extremely excited with this new product.Received very good feedback during the beta phase. Will help […]

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Accordia CIS For Higher Education

Higher education is one of the most competitive industries. It is now in a period of extraordinary change, driven by […]

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CIS Integration with Zendesk Released

17th April 2015 – Accordia Global has officially released it’s CIS Call Center Application support for CTI Integration with Zendesk, […]

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“We’ll call you” – A case study from British Council Malaysia on how we tackled our abandonment rate problems

In my dreams, the British Council contact centre in Malaysia would have five agents who are super-efficient. They would never […]

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Articles

By Ruby Bayan If you’ve decided to set up a help desk from the ground up in your organization, your […]

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Top 10 Tips For Your Call Center Agents To Improve Customer Service

Sometimes customer service can get a little stale. Here are a few tips on how to freshen up your customer […]

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Customer service execs for government agencies

Customer service execs for government agencies By VANES DEVINDRAN vanes@thestar.com.my KUCHING: The Home Ministry has directed its 10 agencies in […]

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Birmingham City Council Contact Center Puts People First

25 November 2010 — From early next year, Birmingham’s one million residents will be able to call a single telephone […]

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2010 Best in the Asia Pacific Contact Center Industry Named

The 2010 Best in Asia Pacific, Share Ideas and Identify the Best to Present at Global Contact Center Best Practices […]

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Sitel Named “Top Call Center and Customer Management Vendor”

Global Services 100 Survey Results are in; For the Sixth Year Sitel is on the Top List Nashville, Tenn. — […]

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