Integrated All in One Contact Center Solution For A Quicker And Cost Effective Implementation Avoiding Complex and Costly Integration

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Accordia Call Center (CC)

Application that addresses your needs for a cost effective Automatic Call Distribution (ACD) application

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Accordia Contact Management (CM)

Enables your call center to manage all customers’ and prospects’ contact information or leads, and suppliers

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Accordia Integrated Voice Response (IVR)

Provides the option for your call centers to automate services and transactions that typically

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Accordia Voice Logger (AVL)

An integrated IP and TDM based Voice Recording Solution. Recording customer interactions

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Accordia Outbound Dialer (OD)

VR Auto Dialer solution that helps call center and telemarketing companies simplifies

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Accordia Call Blending (ACB)

Provides the capabilities for your agent to make out-bound calls as well as receive in-bound calls

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Accordia Soft WallBoard (SWB)

Harness the power of real time statistics in the operations and management of your call center

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Accordia Agent Evaluation (AE)

Provides the option for your call centers to automate services and trasactions that typically

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Accordia Knowledge Base (KB)

Search for support and product information in order to assist your callers efficiently.

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Accordia Skype Video Call Center

VR Auto Dialer solution that helps call center and telemarketing companies simplifies

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