Accordia Integrated Voice Response (IVR)

Overview

The Accordia IVR is an integrated interactive voice response solution that provides the option for your call centers to automate services and transactions that typically requires assistance from live customer service representatives. The presence of Accordia Integrated Voice Response extends part of the contact center services to a 24 hour, 7 days a week operations period. Your customers can now call in to the contact center at any time without being limited to the business hours of 9.00 am to 5.00 pm. By doing so, Accordia Integrated Voice Response helps deliver superior customer service and helps your business lower its service costs.

Benefits of Accordia Integrated Voice Response

  • Speedier Return of Investment (ROI)
    The automated customer service via Accordia Integrated Voice Response helps expand service access, reduce your call center agents’ workloads and call handling, and improves customer response.
  • Improved customer service
    Accordia Integrated Voice Response helps customers get faster answers to their requests while freeing your call center agents’ time to handle more personal and complex issues.

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