Accordia CIS is developed for ease of use consisting of a suite of integrated applications that are necessary to operate and manage a call center efficiently. It takes advantage of the cost-effective Asterisk Open Source IP Telephony platform, and provides the necessary functionality and reporting that is required to manage a professional-enterprise grade call center.
A hosted, managed cloud contact center solution
An owned and operated contact center solution
Accordia Customer Interaction Suites (CIS) helps your business meet and exceed the level of service in line with the expectations of your customers, while driving your employees’ productivity and controlling your operational costs.
During the festive seasons, some 12,000 callers have contacted the Syarikat Air Negeri Sembilan Sdn Bhd (SAINS).
After engaging Accordia Solution, we activated our 24 hour toll free hotlines and managed to
address 98% of the consumer and the callers figure has dropped significantly to only 7,000.