Cloud for
A Connected World
Accordia makes customer service better.
Work from anywhere, anytime.
Transform, empower and personalize your customer
employee experience
with an omnichannel solution.

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Learn what Accordia can do for you

Work from Anywhere

Quick respond to customer needs
on any channel while working from home

How do you ensure a team is working like they’re together? Work-from-home (WFH) is gaining momentum in recent years where people work remotely or on-the-go at anytime.

Human touch with the right technology help support agents to thrive at any environment and enable swift collaboration to provide the best possible customer experience. A virtual cloud-based contact center with an omnichannel solution can elevate engagement, customer journeys and your business success.

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Best Alone Better Together
With Accordia Omni

Accordia OMNI is an integrated all-in-one IP contact center solution to grow your business whether you want to accelerate sales, provide omnichannel customer experiences, driving workforce optimization or delivering operational cost effectiveness.

Explore Accordia OMNI to enable omnichannel customer engagement.

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360° OMNICHANNEL
CUSTOMER EXPERIENCE FOR ANY BUSINESS SIZE

Accordia OMNI family of products help organizations understand their customers better
to achieve seamless communication and unified customer journeys.
It is a vital step towards digital transformation.

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Single Customer View.

Centralize Your Customer Conversations.

Present 360° view of your customer with personalized interactions over the channels they love. Unify communication to deliver higher productivity while creating seamless and frictionless customer experiences.

Omnichannel Communication.

Live chat, WhatsApp, Facebook Messenger and
more!

Engage easily and quickly with customers through seamless automation and modern communication experiences. Optimize the flow of communications via a single user interface for better productivity, quality, cost efficiency and soaring customer satisfaction.

More on Accordia OMNI

Intelligence Insights Put
You In-Control.

Happy Employees, Happy Customers.

Leverage on data insights to streamline operations and improve contact center processes. Automate mundane tasks to achieve positive employee experiences (EX) as they are your first brand advocates to deliver personalize customer experiences (CX).
A simple equation to remember: EX = CX.

We cater to your needs

We offer flexible and scalable deployment options to fit your business needs.
But first! Identify a few reasons to match your capabilities.

Cloud Deployment

A hosted and managed cloud contact center solution. On subscription based.

  • Looking to outsource your call center system?
  • Plan to set up your call center immediately?
  • Looking at upgrading your call center system to the newest version automatically?
  • Developed for convenience and ease of use?

Find Out More Contact Us Now

On-Premise Deployment

An owned and operated contact center solution.

  • Want to control and manage your call center system in-house?
  • Plan to deploy your call center system during a coming quarter?
  • Prefer to have your IT team upgrade your call center system on their schedule?
  • Prefer a planned capital investment to a monthly operational expense?

Find Out More Contact Us Now

Cost Effective
MODULAR SOLUTIONS

Start small and think BIG. Cost-effective solutions to add value as your business grows. They are best alone, but even better when used together.

Chatbot and Live Chat

Personalized and consistent customer-first experiences in real-time with automated bots and human live chat.

Voice Logger (VL)

A voice recording solution to help improve customer interactions and monitor agents’ performances to ensure better service quality.

Soft Wallboard (SWB)

Soft Wallboard is a powerful visual communication tool to harness real-time statistic in contact center operations on a daily basis.

Outbound Dialer (OB)

Outbound Dialer empowers call center with both agent-assisted and agentless with automated calls for outbound engagements.

Call Blending (CB)

The capability to make outbound calls and receive inbound calls to optimize agents’ productivity and customer satisfaction.

Freshwork Solutions

A powerful cloud-based customer engagement platform offers robust suite of products for exceptional experience across customer’s lifecycle.

Knowledge Management(KM)

Accordia Knowledge Base provides the ability for round the clock online support to search for support and product information without being overly dependent on second level support.

Integrated Voice Response (IVR)

Automate services and transactions easily via voice commands or touch-tone key selection at anytime, anyday.

WhatsApp Business Integration

Integrate WhatsApp Business API to your customer support and sales channel to meet market demand and stay competitive.

Contact Management (CM)

Keep track of customers and prospects contact information and interactions centrally to foster better customer relationship.

Zoho Desk Integration

Automate daily business activities, track sales, and timely engage customers in different platforms for better team collaborations.

Zoho CRM Intergration

A 360-degree view of customers' interactions with brands or companies. Integrate contact center system to ensure holistic customer experience.

AGENT EVALUATION (AE)

Quick assessments on agents' contact center performance to align quality monitoring efforts with business strategies and goals.

Testimonials

Trusted by Leading Companies

Contact us

call us

+603 5569 9816

mail us

enquiry@accordiasolution.com

address

Unit 15-3 (UG), UOA Business Park, No.1 Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan, Malaysia.

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