Apply today with subject: MADANI.

CLAIM UP TO RM5,000 BUSINESS GRANT FOR ENHANCED CUSTOMER ENGAGEMENT!

Are you a small or medium-sized business in Malaysia dreaming big in the digital world?

Seize the opportunity with the MSME Digital Grant MADANI!
Transform Your Customer Experience with a 50% Matching Grant, Up to RM5,000 Per Company!

Revamp your customer journey with the Accordia Cloud Contact Center solution, featuring Omnichannel capabilities, Chatbots, and CRM integration.

Boost your efficiency and competitiveness with Voice, Chat, Desk, and Social tools—all seamlessly integrated into a single platform.

We’re proudly certified by MDEC as a Digital Partner (DP) for the Geran Digital PMKS Madani (PMKS) initiative.
Let’s make your digital dreams a reality!

CONTACT CENTER SOLUTIONS

Cloud-Based or On-Premise Options

CRM & HELPDESK INTEGRATION

Zoho CRM,
Zoho Desk,
Freshdesk,
Salesforce

EVERYTHING IN ONE PLATFORM!

Explore Accordia OMNI platform

MSME DIGITAL GRANT MADANI 2024 ELIBILITY

Find Out More

MSME Document Checklist

What are the required document

I have the docs, ready to apply today!

The Application Process

How to Apply

Get a Quote Today!

Discover products and solutions
tailored to your business needs:

  • Contact Center Solutions
  • Chatbot & Live Chat Services
  • CRM & Helpdesk Integration
  • Accordia OMNI Platform

Contact us now:
📞 603-5569 9816
📧 enquiry@accordiasolution.com

Start Your Application

Get an invoice from us.
Apply for the grant through the Digital Grant online portal.

Steps to follow:

  • Select your digitalisation area: HR Payroll System /CRM
  • Acknowledge the Declaration of
    Grant Eligibility Clause.
  • Choose ‘Accordia Global Sdn Bhd’
    as your Digitalisation Partner (DP)
  • Complete the form and upload
    the invoice.

Complete Your Payment

After your application is approved,
you will receive a payment link via email.

Please proceed to pay 50% of the invoice amount to the Digitalisation Partner (DP) via FPX on Funding Societies within 14 days.

Let’s Get Started!

Send your payment receipt and grant approval notice to the designated Digital Partner (DP) contact. We will be in touch shortly to begin delivering the service.

Transform Your Business with a Seamless Customer Experience

Build an AI-infused
Omnichannel Workspace

Create an AI-powered, omnichannel workspace with Accordia OMNI solutions. This holistic package seamlessly integrates Voice, Chat, Desk, and Social channels for enhanced customer engagement.

Tested and Trusted Cloud &
On-Premise Solutions

Choose from our robust cloud or flexible on-premise deployment. Accordia ensures reliable performance, scalability, and adaptability to meet diverse industry needs.

Unified Customer Engagement
Across Channels

Centralize and engage with customers seamlessly across WhatsApp, Messenger, Instagram, and more with Accordia Omni. Enhance productivity and streamline your customer engagement journey.

AI-Powered Customer Engagement Solutions

Enhance customer engagement with our AI-driven features, including Accordia ACE chatbots, sentiment analysis, predictive analytics, and WhatsApp Business Chatbot integration

Seamless CRM Integration

Gain a 360° view of customers by seamlessly integrating with any CRM through Accordia’s CTI bridge. Utilize CRM data for efficient routing and screen pops, improving operational efficiency.

Start Small, Dream Big

Explore cost-effective modular solutions that grow with your business. Each module works well individually and shines brightest when used together in harmony.

If you’re wondering, you’re not alone.

Frequently Asked Questions

The MSME Digital Grant Madani is a matching grant offered to small and medium enterprises (MSMEs) and cooperatives to acquire digital services from Digitalisation Partners (DP) who are certified by MDEC. The grant aims to enhance the digital capabilities of MSMEs and cooperatives.

The grant covers 50% of the invoiced amount or up to RM5,000.00 for each eligible MSME or cooperative to implement digitalisation.

MSMEs must pay the remaining invoice amount (after deducting the grant) to the Digitalization Partner via Funding Societies’ payment services within 14 days. Upon service delivery, the grant disburses 50% of the total invoice amount or up to RM5,000.00 to the Digitalization Partner.

The application process duration can take up to 3 working days. After you submit your application, it will be reviewed for approval. You will be notified via email about the status of your application.

After you submit your application, it will be reviewed for approval. You will be notified via email about the status of your application.

If your application is approved, you will be notified via email. You are then required to pay the remaining invoice amount (after deducting the subsidy) within 14 days. Upon successful payment, your Digitalisation Partner will commence delivering the service.

You will receive an email with a unique payment link. You are required to make the payment via the payment link.

If you fail to make the payment within the specified period, your grant approval will be automatically cancelled and you would have to reapply for the grant.

If the information provided is found to be false, Funding Societies reserves the right to terminate, recall the grant, or impose other conditions.

Once your DP delivers the service, they will submit a claim to Funding Societies. After the claim is approved, Funding Societies will send out a disbursement instruction to BSN to disburse to DP directly.

We're sorry to hear that your application wasn't successful this time around. The reason could be one of the following:
1. Insufficient Documents: No worries, just gather the required papers and feel free to reapply!
2. Eligibility Criteria Not Met: For example, if your business license is about to expire, that could be the hiccup.
3. You're a Past Grant Recipient: If you're confident this isn't the case, please reach out to BSN for a deeper look.

For more specific information, please check your rejection email, which will also include guidelines on how to reapply if you're eligible.

Yes, you can apply for up to three types of digital services under the MSME Digital Grant MADANI.


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