Optimize Your Customer Experience with 24/7 Support.
Experience seamless customer response with our Hybrid Work from Anywhere solution. Our platform fosters human connections and enables remote collaboration across all channels, ensuring success no matter where you work.
Elevate engagement, streamline journeys, and drive business success with our virtual omnichannel cloud-based contact center.
Accordia OMNI offers an integrated, all-in-one IP contact center solution designed to fuel your business growth. Whether you’re aiming to accelerate sales, deliver omnichannel customer experiences, optimize your workforce, or achieve operational cost-effectiveness, Accordia OMNI has you covered.
Explore Accordia OMNI today to unlock the power of omnichannel customer engagement.
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Offer a 360° view of your customers with personalized interactions across their preferred channels. By unifying communication, enhance productivity and create seamless, frictionless customer experiences.
Easily engage with customers across various channels through seamless automation and modern communication experiences. Streamline communication flow via a single user interface to enhance productivity, quality, cost efficiency, and overall customer satisfaction.
Harness the power of data insights to streamline operations and enhance contact center processes. Automate routine tasks to cultivate positive employee experiences (EX), transforming them into your foremost brand advocates and delivering personalized customer experiences (CX).
Remember the equation: EX = CX.
During the festive seasons, some 12,000 callers have contacted the Syarikat Air Negeri Sembilan Sdn Bhd (SAINS).
After engaging Accordia Solution, we activated our 24 hour toll free hotlines and managed to
address 98% of the consumer and the callers figure has dropped significantly to only 7,000.
“Accordia Solution is helping our company to respond to industry trends, as it is user and customer friendly, enabling us
to communicate more effectively. Their professionalism is outstanding and we are truly a satisfied customer.”
“Accordia was chosen among others as the most reliable solution to effectively provide process automation and
enhance our potential in reaching out to new customers, while ensuring customer retention.”
“We are happy and would highly recommend Accordia Solution to any business seeking cost savings and increased efficiency within their workforce.”
“ We truly thank Accordia Solution for their wonderful and worthwhile partnership. Working with the staff of Accordia
has truly been wonderful and informative. Their staff are extremely dedicated with assistance that is high in quality,
willing to align with our company’s needs and trustworthy.”
“We find it easy to work with Accordia Solution. The process was easy to get started. They were quick to fix any
problems we identified and proactive in informing us of any issues and concerns.”
We’re thrilled to announce that Accordia Global has successfully obtained the globally recognized Gold Standard for Information Security Management Systems (ISMS).
Your trust is our priority!
Ensuring the peace of mind of your customers brings us a sense of assurance as well!
Accordia Global Sdn. Bhd. leads the way in Contact Center Solutions development. With our ISO/IEC 27001:2022 certification, we prioritize security and reliability in all our offerings. Discover how our innovative solutions can transform your business.
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