Feature Image

Soft Wallboard

Empowering Contact Centers Through
Real-Time Performance Monitoring and Optimization

Ask Us More

Elevate Your Performance Monitoring
with Accordia’s Soft Wallboard (SWB)

Accordia’s Soft Wallboard (SWB) revolutionizes the way you track and optimize your call center operations. It’s not just a display – it’s a dynamic tool that empowers your supervisors, team leaders, and managers with real-time statistics for informed decision-making.

  • Real-Time Insights: SWB offers live and clear snapshots of call center metrics on LCD monitors, ensuring every member of the team stays informed and engaged.
  • Actionable Data: From average wait times to the number of callers on hold, SWB drives proactive action and enhances organizational productivity.
  • Customizable Solutions: SWB is adaptable to any measurable goal, fostering motivation among employees and improving customer satisfaction.
  • Seamless Integration: With web-based access and seamless integration into existing systems, SWB guarantees a smooth and streamlined monitoring experience for the entire team.

    • Experience the power of real-time performance monitoring with Accordia’s Soft Wallboard and take your call center operations to new heights.

    Benefits of Accordia’s Soft Wallboard (SWB)

    Display Timely Data for Call Center Optimization

    Accordia’s Soft Wallboard (SWB) instantly presents critical information and statistics visually, empowering your agents to efficiently handle calls. SWB displays real-time data such as service level, queue volume, call priority, and abandoned calls, enhancing productivity and increasing ROI.

    Enhance Customer Satisfaction and Manage Care Standards

    By visually presenting real-time service levels, SWB enables quick assessment of agent and supervisor statuses, allowing for resource redeployment when necessary. It promptly alerts the call center to drops in service levels or abandon rates, ensuring customer care standards are met.

    Customization for Performance Improvement

    SWB offers customizable data displays tailored to agents, supervisors, or managers, meeting various business-specific requirements. Easily configurable display formats focus on individual, skill-group, or team performance. Proactive alerts notify the team of potential issues within the contact center, elevating overall performance.

    Show me a demo of SWB

    Discover How Accordia Omni Wallboard Solutions
    Transforms Customer Experiences

    Accordia Omni, an omnichannel cloud contact center software, serves businesses of all sizes across ASEAN countries, and Nigeria, ensuring consistent delivery of exceptional customer experiences. Our comprehensive performance management solutions equip operations leaders with the insights necessary to monitor, analyze, and continually enhance contact center performance.

    Accordia Omni comprises:

    Omnichannel Routing

    Empower agents to engage with customers positively and productively across digital and voice channels. This feature includes an automatic call distributor (ACD), interactive voice response (IVR), and support for various interaction channels, along with a proactive outbound dialer.

    Customer Analytics

    Transform insights into actionable results by presenting data in a relevant, easy-to-consume format, driving measurable improvements in understanding the omnichannel customer experience. Offerings include interaction analytics, customer surveys, reporting, and performance management.

    Unified Ecosystem

    Accordia Omni seamlessly integrates with leading CRM platforms (Freshdesk, Zoho Desk, Zendesk, Salesforce) and UCaaS solutions, such as Accordia Voice (Telephony/Calls), Accordia Chat (Chatbot, Live Chat), Accordia Desk (Ticketing and CRM), and Accordia Social (Facebook Messenger, WhatsApp, Instagram, Twitter), creating a cohesive and comprehensive call center software ecosystem that enhances customer experiences for businesses of all sizes.

    Request a Demo

    Accordia Global Sdn. Bhd. leads the way in Contact Center Solutions development. With our ISO/IEC 27001:2022 certification, we prioritize security and reliability in all our offerings. Discover how our innovative solutions can transform your business.

    +603 5569 9816

    enquiry@accordiasolution.com

    Popular Products
     Products
    Company

    Chat with us