ZOHO Desk Integration

Convert your leads to sales

What is Accordia ZOHO Desk Phonebridge Integration?

Accordia is proud to integrate our contact center solutions with Zoho Desk, a leading omni- channel customer service software built for a superior experience for customers, improved agent productivity, and enhanced business outcomes through customer service operations. Zoho Desk with CRM integration helps to capitalize on cross-selling opportunities.
It works well regardless if you’re a small business, an entrepreneur, or a large enterprise. Zoho Desk can automate daily business activities, track sales, and engage customers on different platforms. Utilizing the Zoho PhoneBridge connector, we enable Zoho Desk to interact with your CRM account during customer interactions through inbound and outbound via screen pop and click-to-call features respectively.
There is better collaboration between your sales and support teams to help retain customer loyalty and repeat business. Good customer service builds loyal customers.
The following guides explain the computer telephony integration and activation of Zoho Desk and Accordia OMNI.
Officially listed in Zoho Marketplace.

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6 Easy Steps to Setup Zoho Phonebridge with Accordia OMNI

Step 1

Step 2

Click on the Authorize Zoho button.

Step 3

Next, click on the Authorize Now button on the pop up screen.

Step 4

You will be redirected to Zoho login screen. Then, login to Zoho using your Zoho Account email address and password. Click on the Accept button.

Step 5

Once you have successfully clicked on the Accept button in the previous step, you will receive a notification from Accordia Agent Web Application. Click on “Close & Re-login Accordia Agent”.

Step 6

Next, re-login to Accordia Agent Web Application. Click on the drop down button on the top right hand corner of the Agent screen. You
should see a green Zoho Verified notification. This completes the activation of Accordia Zoho Phonebridge connector.

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