EMPOWERING HYBRID WORK WITH ACCORDIA
ACCORDIA EMBRACES THE ERA OF HYBRID WORKSPACE WITH
OUR FLEXIBLE CONTACT CENTER SOLUTION.
APPROXIMATELY 75% OF CONTACT CENTRES WILL BE CLOUD-BASED,
FACILITATING REMOTE WORK AND SCALABILITY.BUSINESSES ARE INVESTING IN THE ONSITE WORK ENVIRONMENT, AS 83% OF WORKERS WORDLWIDE PREFER A HYBRID WORK MODEL.
As organizations adapt to the hybrid work model, combining office-based and remote work, it’s crucial to have the right technology in place to support seamless operations and foster collaboration.
Speed Up Your Employee-Customer Conversations
With Our Solution
Accordia empowers businesses with hybrid work readiness with our versatile contact center capabilities. Your organization stands to gain from:
BENEFIT WITH ACCORDIA’S SUSTAINABLE HYBRID WORK SOLUTION
Deploy a modern-day cloud contact center quickly
Enable seamless hybrid work with Accordia’s cloud contact center solution, facilitating remote access for agents anytime, anywhere. Our agile technology ensures business continuity while empowering your team to deliver exceptional customer service from any location.
Accordia streamlines the deployment of cloud solutions, ensuring your business remains agile and responsive to evolving customer needs. With just an internet connection and a headset, your employees can efficiently serve customers whether at home or in the office.
We provide robust support tools and streamlined processes for WFH agents, ensuring a seamless user experience throughout onboarding, collaboration, performance tracking, and connectivity with teams and supervisors. Elevate your customer engagement with swift and seamless interactions.
OPTIMIZE CUSTOMER SERVICE WITH AI-POWERED CHATBOTS
Incorporate chatbots to streamline customer interactions and provide immediate responses.
Embrace digitalization and automation to enhance call capacity, reduce hold times, and offer real-time support across various channels.
Prioritize employee experience by providing intuitive tools and flexibility for better customer outcomes.
Easy remote monitoring and performance tracking
Track agent productivity effectively with Accordia’s Omnichannel contact center on the Cloud. Supervisors can monitor and support agents remotely, ensuring optimal performance and customer satisfaction. Gain insights through data analysis and reports to drive continuous improvement and value creation.
Accordia’s Omnichannel contact center on Cloud assists your managers and supervisors to build an authentic connection with agents to optimize business operations and yields best results. Employee virtual monitoring tools include :
ENSURING DATA SECURITY AND COMPLIANCE
Security is paramount, especially in a hybrid work environment where sensitive customer data may be accessed from various locations.
Accordia is ISO/IEC 27001:2022 certified, demonstrating our commitment to information security management.
This certification ensures that our platform meets international standards for protecting sensitive information, mitigating risks,
and maintaining compliance with regulatory requirements.
Invest in Hybrid-work technology for seamless transition
Join the ranks of businesses leveraging hybrid work solutions for:
ACCORDIA: YOUR PARTNER FOR HYBRID-WORK SUCCESS
Our omnichannel cloud contact center solution is user-friendly, collaborative, and requires minimal equipment,
enabling your teams to deliver outstanding service excellence from any location.
Accordia Global Sdn. Bhd. leads the way in Contact Center Solutions development. With our ISO/IEC 27001:2022 certification, we prioritize security and reliability in all our offerings. Discover how our innovative solutions can transform your business.
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