Feature Image

Chatbot & Live Chat

Personalised & consistent customer-first experiences

Ask us more   DISCOVER MORE. DOWNLOAD OUR BROCHURE.

What is Accordia Chatbot & Live Chat?

Accordia’s Chatbot and Live Chat help to automate Customer Experience with smooth conversational marketing, converting inquiries to sales and increasing customer satisfaction. Accordia Chat is truly developed by Accordia Global in Malaysia with international software standards to ensure quality, scalability, and efficiency. Infused Accordia Chat into your business provides seamless engagement with the necessary tools to offer real-time support on websites, messaging services, and social media.

Customers expect 24-hour service for an instant response. By 2025, AI is at the forefront of 95% customer interactions whereby live telephone and online conversations leave customers unable to detect the bot. Consumers prefer the use of AI chatbots to interact with brands. Businesses that have yet to adopt live chat or chatbots are at risk of being left behind by their competitors.

Connect with customers in the moment with Chatbot!

Easiest and fastest way to handle multiple chats at one time for better CX

Reach out in real-time at all times

Reach out proactively to your customers before they ask for help. Automate with bots and divert to human live chat when customers request further assistance or on complex queries at 24/7.

Best avenue for sales lead gen

Drives multichannel adoption by engaging and build relationship with many customers at once. Chats help to upsell, cross-sell, increases reach, conversions and sales that ultimately grow your revenue.

Set your team up for success

Route chats automatically to assign agents via skills-based routing (product knowledge, languages spoken). Monitor chat analytics to get better insights on chat volume, abandonment, waiting, or response time for a frictionless CX.

I need a chatbot

Chatbot & Live Chat for Customer Support.
Get a Whatsapp Chatbot with us!

Chatbot acts as the first line of defense on your communication channels, while Live Chat takes its place to resolve more complex with the element of human interaction. As businesses are diving into an omnichannel customer experience, integrating the WhatsApp channel into your customer support is ideal!

Get Whatsapp Chatbot

 

Considering Chatbot or Live Chat? Here are the differences.

Chatbot

Always-on 24/7 sales & support assistance
Pre-qualifying leads
Answers to common & repetitive questions
Automate repetitive tasks
Cater to non-working hours
Millennials preference

Livechat

Manage complex conversations better
Human interaction boost engagement & personalisation
Hold multiple conversations at one time
Quicker resolution to issues
Mobile, desktop and email alerts
Increase brand trust and credibility

I’m interested to find out more

Discover Accordia Omnichannel Chatbot

Accordia Chat is an omnichannel chatbot that works on multi-channels such as phones, websites, Facebook Messenger, WhatsApp, or Twitter on a single platform.

Omnichannel chatbot has a strong impact on immediate response and allows users to switch between channels without losing context.

One bot for all channels.

On-premise or Cloud, your choice. Identify the chatbot that best suit your business.

Contact Us Now

Accordia Chatbot Types

Accordia Chatbot Types- Which is best for your business?

FAQ / Menu Based

  • Most basic type of chatbot
  • Choose from several options in the form of buttons
  • To answer FAQs or replicate phone customer service menus

Keyword Recognition /
Rules Based

  • Identify keywords or phrase and match them with pre-loaded response
  • Apply if/then logic- the order of the questions, words synonym and more

AI / Machine Learning

  • Use machine learning
  • Employ Natural Processing Language (NLP) to understand inputs (misspell, slang, etc)
  • Conversational and human-like experience (store data of every conversation or orders and learn user behavior)

Find out more

The best solution marries the best of both worlds : A customer support chatbot with live chat takeover.

Chatbot or Live Chat

Here are some of the factors

Response Time
Human Touch
Scalability
Customer Satisfaction
Cost Effectiveness
Availability
Accuracy

Contact Us Here

The key considerations in choosing between a Chatbot or Live Chat, or both?
Here are the top seven aspects to think about.

Top 7 key considerations:

1. Need to respond quickly in 15 sec to your customers or handle repetitive questions? Chatbot as the first contact is an ideal fit.
2. Start a conversation on a chatbot and route detailed explanations or complex queries to the live support team, as the human touch still matters.
3. If cost is a key business factor, a chatbot is the best solution as it ease your operations with automation.
4. Live chat is an affordable communication channel. It helps to connect with customers in real-time, enhancing sales funnel ad delivery better ROI and conversions.

5. Chatbot improves brand retention as it connects customers 24/7, outwitting competitors, and also increasing customer satisfaction and loyalty.
6. The challenges of manpower resources, training new hires, infrastructure, and salary costs can be overcome with a chatbot as it is easy to scale.
7. Scale your bot during peak hours or when your support team is busy or not available.

The chatbot works well with repetitive or mundane tasks, while live chat resolves complex queries and requires detailed information.
Finding the right balance with the combination of chatbot and live chat can help your business significantly while delivering a delightful yet seamless customer experience.

Get Chatbot OR Live Chat Now

Accordia Global Sdn. Bhd. leads the way in Contact Center Solutions development. With our ISO/IEC 27001:2022 certification, we prioritize security and reliability in all our offerings. Discover how our innovative solutions can transform your business.

+603 5569 9816

enquiry@accordiasolution.com

Popular Products
 Products
Company

Chat with us