What is Accordia Agent Evaluation (AE) ?
We understand that your call center agents are the most valuable, and often the most expensive, business asset in your contact center.
An objective performance-based quality monitoring, agent scoring and training program is vital to ensure consistent delivery of a pleasant customer service experience in your call center.
With Accordia Agent Evaluation (AE) Module and Integrated Voice Logger (AVL) solutions, you can provide your contact center agents with the feedback and training that they need in order to improve their performance.