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7 REASONS WHY YOU SHOULD ADOPT LIVE CHAT AND 20 REASONS WHY YOUR CUSTOMERS LOVE LIVE CHAT

7 REASONS WHY YOU SHOULD ADOPT LIVE CHAT AND 20 REASONS WHY YOUR CUSTOMERS LOVE LIVE CHAT


1. Easy information sharing and crystal clear communication.

2. Boosts customer service team’s productivity.

3. Great way to connect with customers.

4. Helps your agent build rapport with customers.

5. Expands instant availability and route to a real human for humanized interactions.

6. Helps you do live chat right and win over your competitors.

7. Solves issues in real-time with the help of new tech, innovation and automation.

 

WHY DO YOUR CUSTOMERS LOVE LIVE CHAT?

  • Preferred way to interact with brands.
  • Unique human touch.
  • No delayed responses.
  • Improves the support experiences.
  • Questions answered on the dot.
  • Scalability.
  • Guaranteed customer satisfaction.
  • Cost-effectiveness.
  • Accurate and detailed information.
  • 24/7 Online Chat Service.
  • Offer real-time customer support and initiate interactive conversations.
  • Design smooth, meaningful and humanized conversations.
  • Quick assistance.
  • Easy and engaging interaction between customer and employees.
  • Experience a faster and personalized level of service.
  • Creates zero-friction CX.
  • Immediacy of getting help.
  • Real-time problem solving.
  • Finding solutions to difficult issues.
  • Boost engagement and personalization.

    •  
    Re-create meaningful and humanized interactions for days and months. Reach all your customers in the exact moment they would want and stay connected in real-time.
    Discover why you should adopt live chat and why your customers love live chat more than any other interactive channels.

    Chatbot & Live Chat


    
Source:  https://www.helpscout.com/helpu/live-chat-improves-customer-service/ || https://fonolo.com/blog/2022/01/customer-service-statistics/

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