Accordia Global at IA Business Summit 2024: Elevating Customer Experience with AI and Automation
9th October 2024, at Connexion, The Vertical: Accordia Global had the opportunity to participate in the Internet Alliance Business Summit 2024, with an apt motto – Level Up Malaysia! Helping companies from MNCs, SMEs, and MSMEs to stay ahead of the curve entering into 2025. The Opening speech was by Dr. Sunny Ooi, Founder & CEO of ClickAsia, and the following keynote was by YBrs. Tuan Shakib Bin Ahmad Shakir, Timbalan Ketua Setiausha (Strategik & Pengurusan) Kementerian Digital.
Internet Alliance Malaysia is an organization established in 2010 to share different expertise and provide good service in creating a support system for all IT industry in Malaysia.
Accordia Global resonates with these conversations addressed during the business summit, as the main agenda of the talks are these three main topics close to every business owner’s heart, such as AI in Business, Cybersecurity, and Business Resilience.
Showcasing Accordia’s Innovations: AI-Powered Customer Engagement & Security.
At the heart of our booth, Accordia Global highlighted three key solutions designed to revolutionize customer interactions and business operations:
1) Accordia ACE: The AI-Powered Chatbot for Smarter Customer Engagement
Conversational AI is redefining how businesses engage with customers. Accordia ACE Chatbot delivers:
✅ Human-like conversations for seamless interactions.
✅ Instant, intelligent responses to enhance customer journeys.
✅ Improved efficiency, allowing teams to focus on high-value tasks.
With ACE, businesses can provide 24/7 support on platforms like WhatsApp, reducing response times while ensuring a frictionless customer experience.
2) WhatsApp eKYC: Secure Customer Verification, Simplified
Security and compliance are at the forefront of digital interactions. Accordia’s WhatsApp eKYC solution offers a seamless and secure way for businesses to verify customer identities while maintaining a frictionless user experience.
✅ Instant verification via WhatsApp for faster onboarding.
✅ Enhanced security to prevent fraud and unauthorized access.
✅ Regulatory compliance, ensuring businesses meet digital identity standards.
3) Cloud Contact Center & Helpdesk Ticketing: Unifying Customer Support
Modern businesses need more than just a contact center—they need a unified customer engagement platform. Our Cloud Contact Center, coupled with a Helpdesk Ticketing System, ensures seamless issue resolution and improved customer satisfaction.
✅ Omnichannel support – voice, chat, email, and social messaging.
✅ AI-powered automation for efficient query resolution.
✅ Comprehensive ticketing system for structured support management.
Driving Business Growth Through AI & CX Excellence
With businesses striving to enhance their CX strategies, AI-driven automation and secure digital solutions have never been more essential. Accordia Global is committed to helping businesses harness the power of AI, automation, and omnichannel engagement to drive customer satisfaction and operational efficiency.
Ready to level up your customer experience? Contact Accordia Global today for a consultation and a free demo!
