ACCORDIA GLOBAL @PJ Startup Festival 2024!
17-18 August 2024, The Starling Mall: Accordia Global first joined the PJ Startup Festival 2024 hosted by grassroots festival supported by Majlis Bandaraya Petaling Jaya, Sidec – Selangor Information Technology and Digital Economy Corporation, and top venture capital partners.). As a nation within the SEA striving and propelling towards advancing IoT usage, Malaysia’s government has always emphasized creating conducive environments for startups, business veterans, and venture capitalists with opportunities to meet and create profound business relationships within the Information Technology industry.
Think dating agencies or speed-dating for that matter, where one can view it as more of a “Technology match-making” event between stakeholders from different backgrounds be it SMEs, Corporate MNCs, or within Government sectors on the lookout for technology advancements to improve daily processes and automation.
The two-day event has seen growth year-on-year. The list of participants has grown to an impressive lineup of start-ups, government agencies, venture capital partners, private equity firms, banks, and technology providers.
ACCORDIA GLOBAL’S OFFERING AT THE 2024 PJ STARTUP FEST
What was in-stored for fellow visitors who dropped by Accordia Global’s booth?
An introduction to our forte – Customer centric approach to technology. Helping businesses improve their Customer Service technology and gaining customer satisfaction is one of the core pillars we do what we do best. Focusing on Omnichannel cloud contact centres, and recently an advancement in Ai-Powered chatbots. These technologies help our business partners create a Single Customer View, whereby companies centralize Customer Conversations via a 360° view of customers with personalized interactions across their preferred channels.
How? With Accordia’s Gen-AI-powered OMNI Family of Products such as Voice, Chat, Desk and Social platforms . By unifying communication, enhancing productivity, and creating seamless, frictionless for both customer and agent experiences alike. Placing priority on both external (Customers) and internal (employees/agents), the technology elevates CX and EX.
Apart from Accordia’s Generated-Ai powered Omnichannel, the team had the opportunity also to introduce Accordia Global’s WhatsApp eKYC, a Game Changer in the On-Boarding process within 3 minutes. Many companies used to require their customers to physically make their way to the branch outlet to verify identity and start the process of application. Accordia’s ACE Powered Chatbots, WhatsApp API Integration services, as well as the latest in GPT Integration. These are some of the newest tech that is available.
Moving with the times, these solutions are tailored to meet the demands of modern businesses and consumers who value convenience without compromising security. Going a step further in obtaining, and achieving the ISO 27001 Certification for Data Security. Enabling current and future business partners a peace of mind when it comes to internal and external customers data. These leaves room for companies to focus on growing their products, services, and marketing initiatives with ease.
Accordia Global looks forward to assisting and reconnecting with visitors of the event or trade partners who like to know more about the offerings in bolstering your Customer Service journey. Let us help you, help your customers embark on a lifelong journey.
