ACCORDIA GLOBAL @WCIT x IDECS 2023 (4th – 6th October 2023)

KUCHING, SARAWAK, 4th October 2023 – Accordia Global is excited in launching the First Kick-Off Day at The 27th World Congress on Innovation & Technology 2023 (WCIT) and the 6th International Digital Economy Conference Sarawak 2023 (IDECS) not only one, but two major events within the global tech industry. Is it worth a visit? YES! Happening between 4th to 6th October 2023. A great opportunity to meet Accordia’s team physically, and to explore our capabilities.

Customer Service (CX) experience has always been and will be at the forefront of all business. Be it external (CX) engagement where many companies across industries abide by this mantra. However, besides external customers contributing to business growth, Internal communication – Employee Experience (EX) is for many successful business owners a winning formula. No doubt the reality is unlike Baby Boomer’s days whereby one expects loyalty. Satisfaction among external AND internal customers is the foundation of a strong robust company. The catch is, with Ai-powered systems in place, you can understand what the Gen Z workforce finds in employment satisfaction, which in-return translates to higher productivity and great business growth.

What is your road-map for the year 2024? We have entered the last-leg of Q4 for the year of 2023. MCO or the word “post-pandemic” seems like a “dream”. The word Covid itself has not been so much emphasized in the media these days. For many SMEs business owner’s it’s more of the future ahead. So what is the future CX communication your company must adopt?

Here are 5 SOLID REASON WHY AI-POWERED CX IMPLEMENTATION is crucial to your business growth!

⚡1. Transforming Traditional Customer Service into AI-Driven CX Experience

How traditional is traditional? Many businesses sector’s have inadvertently one way or another leverage on the current available technologies in conducting business. However, we can’t deny the fact that in one way or another traditional businesses have adopted technologies.

But the way to scale further and to achieve greater heights is to INTEGRATE the CX experience onto a single platform – SEAMLESSLY. HOW? By integrating AI-Driven CX Experience.

Many end user-customers these days likewise are well-versed with a modicum of technology. It is always the experience that sells! An apt example is a 5 star hotel offers a different service as compared to the popular Airbnb (both are great and cater to the respective customer’s needs). However, one can’t deny, you will pay more for better-attentive-service rendered.

⚡2. Unforgettable CX Experience with Accordia Chatbot.

Why Unforgettable? Exceptional customer experiences happen when questions are promptly answered, whether by a live agent or chatbot. Customers are increasingly comfortable with chatbots, making it an ideal time to introduce the AI-powered Accordia Chatbot (ACE). ACE transforms your customer experience in several ways:

a. Omnichannel Mastery: ACE excels in delivering self-service and personalization through AI, guaranteeing immediate and precise responses across a wide range of channels, including web chat, messenger apps, WhatsApp, and Twitter.

b. Seamless Multi-Channel Connectivity: ACE effortlessly establishes connections with customers around the clock across multiple platforms, enriching satisfaction levels and fostering customer loyalty.

c. Intelligent AI Capabilities: Loaded with cutting-edge predictive dialer technology, extensive knowledge resources, effortless integration, and targeted messaging capabilities, ACE enhances the quality of your customer interactions.

With ACE, you capitalize on customers’ growing comfort with chatbots. It’s time to implement this LiveChatbot to handle FAQs and guide customers to payment pages, reducing wait times and enhancing CX. Take your system to the next level with AI-powered chatbot capabilities, making interactions truly memorable. ACE is your path to transforming CX and making a lasting impression.

⚡3. Unlock the Power of Generative AI with GPT Integration.

Integrating Generative AI like GPT (Generative Pre-trained Transformer) into your customer interactions can significantly elevate the customer experience (CX) by bringing several key advantages:

Swift, Personalized Interactions: With GPT integration, you can provide customers with lightning-fast responses that are also highly personalized. The AI can understand the context and intent of customer inquiries, enabling it to craft relevant and tailored responses in real-time. This speed and personalization enhance the overall quality of interactions, making customers feel valued and heard.

Natural Language Understanding: GPT’s natural language processing capabilities allow it to comprehend and interpret customer queries in a way that feels human-like. It can recognize nuances in language, including colloquialisms and context, ensuring that interactions are not just efficient but also feel natural and engaging to customers.

Data-Driven Insights: By leveraging GPT’s ability to process vast amounts of text data, you can gain valuable insights into customer behavior, preferences, and sentiment. This data-driven approach enables you to make informed decisions about CX improvements, product offerings, and marketing strategies, ultimately leading to better customer satisfaction and loyalty.

AI-Powered Chatbots: Integrating GPT into your chatbots makes them more intelligent and capable. These chatbots can handle a wider range of inquiries, from simple FAQ responses to complex problem-solving. They can also seamlessly transition between human agents and AI, providing a continuous and efficient support experience.

Content Creation Generation: GPT can assist in generating high-quality, relevant content for various purposes, such as product descriptions, blog posts, email responses, and more. This not only saves time and effort but also ensures consistency and accuracy in your messaging, which contributes to a cohesive brand image and improved CX.

⚡4. Supercharge SME Success with WhatsApp Business Integration!

HOW BUSINESS CAN LEVERAGE ON BUSINESS MESSAGING AND THE DIFFERENCE IN AN API!

4.1. Allowing you to connect & engage with Customers on a more direct level.

4.2. How Can You PROMOTE & CONFIRM Business Order Through WhatsApp?
a. Here are a few easy-peasy steps on how to PROMOTE on WhatsApp Business application. Of course, sharing the WhatsApp link is KEY. These links should be shared via your website, social media profiles, or marketing materials. Would suggest to use customize link names to catch Consumers attention for call-to-action. Link’s name can be customized through sites for free such as Bitly.com and more.
b. Through the pool of date, you are able to run targeted ad campaigns to encourage users to message your business directly.
c. Use WhatsApp’s click-to-chat feature to initiate personlize conversations with customers through clickable links.
d. WhatsApp Business is a great way to blast out messages which catches the attention through visual or audio. Use multimedia messages, such as photos, videos, or voice notes, to enhance communication. Share product catalogs or brochures to showcase your offerings.

4.3. The Difference Between: Utilizing WhatsApp Business Features & Leveraging WhatsApp Business API❗

WhatsApp business allows you and your teams of marketing cohorts to pre-set this information beforehand and just let it run on the set duration.
📌Automated Greetings: Set up a warm welcome message for new customers or when they contact you outside business hours.
📌Quick Replies: Create predefined responses for frequently asked questions or common queries.
📌Away Messages: Inform customers about your availability or expected response time when you are away.

4.4 Monitoring Performance and Analytics. Besides the Green check mark (which is valuable, due to no monetary purchase).

⚡5. Innovate Government Outreach with WhatsApp Integration!

Accordia Global, is a proud partner of organization in diverse industries such as government, communications, human resource department, securities commission, water works authorities, debt management agencies, and more.

We have the expertise to enhance your CX=EX needs, equipped with experience within the Banking, Hospitality, Pharmaceutical and SMEs in different industries. Versatility, scalability to business needs.

One might not fully comprehend the enormous benefit of CX implementation for your business. We welcome you to visit us (Accordia Global) at Level 1, zone B, B4 @Borneo Convention Centre Kuching (BCCK), Kuching, Sarawak, Malaysia, should you be visiting in Kuching, Sarawak do invest your time in exploring WCIT x IDECS 2023.

We look forward in Welcoming you!