AI In The Direct Messaging: Seizing The Social Commerce Opportunity With Conversational Messaging
Intelligent chatbots are very helpful at driving conversational messaging and ensuring your customers are happy for days or even months.
8 Ways Of How Conversational Messaging Ensures Customers Aren’t Lost In Your DMs
1. They can answer customers’ frequently asked questions.
2. Check local availability for specific products.
3. Provide updates on recent orders.
4. The chatbot can easily be programmed to speak like your brand’s mascot.
5. Interpret customer sentiment to keep the conversations going.
6. It can create a personalized and social-exclusive offer for them within the social channel.
7. The chatbot can easily hand off support via a simple API.
8. Agents on social channels can engage and convert without missing a beat.
What if your customer on social media needs support from a live agent? The chatbot can help hand off support through a simple API, work as a hub for customer interactions, providing both live agents with context and history to immediately solve customer issues or answer their questions.
Most businesses are easily available online and this makes the convenience of online shopping unchallenged and e-commerce sales continue to grow three times the rate of brick-and-mortar retail but bear in mind, digital retail does not and should not stop at websites plus branded apps.
The time is now for you to invest in rich and interactive social commerce capabilities. Online posts are a great start for social commerce, it’s shoppable and has the potential for personalized and real-time Customer Experience via social channels to go much further. You can transform your social channels into fully responsive and immersive digital experiences where customers can send a direct message (DM) about a product and receive informed responses. With all these ideas implemented, you can also create helpful efforts instantly without depending on customer service agents.
Do you know what opportunity lies in conversational messaging? It eases and strengthens your employee-customer interactions while activating two-way channels, supporting real-time dialogues between customers and brands. Take the right road to customer satisfaction and experience anytime and anywhere connectivity. Experience automation and scale your social commerce experience with the help of Artificial Intelligence (AI) enabled chatbots and conversational APIs. Be friends with an intelligent bot and provide better customer service. Get yours today!
Source: https://www.mytotalretail.com/article/ai-in-the-dms-seizing-the-social-commerce-opportunity-with-conversational-messaging/
