Chatbot : Your Latest Recruit
This time around, more and more businesses are saying “Hello” to a chatbot. Why? The super powerful bots are very helpful with increasing efficiency and cutting costs while offering their customers a more personalised experience.
Innovation is the king of technology and a few years on, the dot-com entrepreneurs stormed ahead with innovation after innovation, making early messenger services seem as out of date and chatbots gave us a new hope and glimpse into the future.
Chatbots Are Intelligent
The conventional text messaging and Facebook Messenger is a favourite among many. Millions of people use them but now, the chatbot seems unstoppable. It plans to take the message format to the next level. However, chatbots have not been without their problems. Some bots do not answer the questions properly or give a different answer to a different question. What started as something more helpful and innocent turned into something rather more sinister when a chatbot started posting inflammatory and offensive answers.
For instance, the Lark chatbot is already saving lives and improving health as a piece of tech that assists people who live with chronic diseases and it’s very popular among other users. By checking people have been eating the right food or have taken their medication at the right time, support is offered by giving feedback which is comparable to having a nurse on hand – at a fraction of the cost and with less intrusion.
Chatbots are extremely useful tools and in this article, you are going to find out more on what the chatbot is good at. Dive in further.
The Good
1. Cost Saving and Expenses.
One of chatbot’s great efforts include saving time by reducing unnecessary staff. It also saves money for organisations by reducing wage bills and avoiding any costly mistakes that can occur through human error. It’s even easier to monitor expenditure in terms of payroll access and expense processing, both of which can be made faster by giving and receiving employee feedback.
For instance, when you adopt the chatbot, your employees would thank you. It is because the bot is good at reading images, turning text from the paper into digital text and automatically doing its job which is sending info of the employee’s expenses software for manager approval with a response within minutes. How fun is that?
They could also check and confirm the amount, saving precious time, without having to keep mounds of paperwork!
2. Appointment Scheduling Software
Chatbots are great for a myriad of businesses including makeup retailers and online brands. A historic brand, Sephora has moved from its origins on the Parisian high street to using an innovative chatbot through Facebook messenger, adding value for its loyal customers.
They offered ‘virtual makeovers’ online through an augmented reality app which uses customer photos to show how products would look and the company is a good example of how tech can keep your biz fresh and going. Their chatbot is very helpful with reserving appointments currently for their US stores but with a far-reaching application for all businesses worldwide and in every sector.
By implementing scheduling software of this type, employees can manage themselves, arrange meetings and meet with customers – but the real benefit is that they can do all this whenever and wherever they are. The mobile and intuitive nature of chatbots means that appointments can be easily arranged in environments where using technology is not usually practical, for example on a building site.
3. An Interactive Online Holiday Booking System
Most of your busy staff need a rest and break from the challenges they encounter on a daily basis. Their managers and HR department all have limited time and energy for carrying out administrative tasks. So, the break is needed and when it is required, booking a holiday doesn’t need to be a challenge for everyone as chatbots now have the functionality to do this in an instant.
Just imagine that you are an employee. After checking the dates and availability, your company chatbot can automatically send a message to one of your managers to authorise your annual leave and the user does not stop there. Once the leave is authorised, you can then book a holiday through a chatbot, selecting the best flights or using a questionnaire to establish the best kind of holiday you’ve been dreaming of.
Many holiday companies like Kayak and Booking.com are already using chatbots to good effect, taking the hassle out of booking. The traditional airline British Airways took the bold step recently of using emojis to operate its messenger chatbot, after finding that more people prefer communicating by emoji than words. The so-called ‘Emojibot’ works by asking a chain of questions about the kind of holiday you are after, so a quick response can be made to speed up the search. This quick-fire rendition of a chatbot shows that as AI chatbots continue to develop, the time saved for businesses is going to be very significant, and bots a joy to use.
The process of employees organising their schedule, booking annual leave, then booking a holiday for that break, shows that the multi-use nature of chatbots is hugely important for the future of business, and the present direction of technology; hugely benefiting businesses and their personnel management.
4. The Ultimate Attendance App
Attendance is a challenge and high priority for many employers. By using a chatbot, staffing levels can be checked through a series of questions. Staff can also virtually check-in when they have arrived at work, training or customers’ premises. This makes it simple to see how many staff are working, and what staff are doing; for example who’s in or out of the office.
Why You Need a Chatbot
Chatbots are a great thing for now and the future too. Saving a ton of time and money plus offering constant useful help to both customers and employees. Having already been adopted successfully by many international companies, they don’t seem to be going away. The chatbot is an awesome tool with a human voice, something more approachable than the software it drives. With the arrival of the bots, employees may find self-service procedures dull or complex but by adding the imagination of a human assistant, a customer’s journey and interaction is far smoother and with no friction in between.
When a new technology emerges, consumers and business leaders want to know the benefit of purchasing the product, and what it does.
With an AI chatbot, the question is almost “What can’t it do?’ From organising, to engagement and to cost saving – a new era of technology has begun, and its possibilities are endless. The chatbot can be your best friend for now and months ahead while keeping your competitor from winning your loyal customers. Try our chatbot today.
Source: https://www.comparethecloud.net/articles/chatbot-latest-recruit/
