Digital Government Day 2024- by Alibaba (Accordia Global partner’s with Cloud Vision)
1st August 2024, Thursday, Putrajaya Marriott, IOI Resort City Sepang, Malaysia: It was an awesome opportunity for team Accordia Global in partnership with Cloud Vision, to be part of Alibaba’s Cloud Digital Government Day, it’s first ever event in Malaysia. The event kick-started at 9 a.m. with Welcome Remarks by Bridge Song, Vice President of Alibaba Cloud Intelligence, and also a Keynote Address by Kun Huang the GM of South APAC for Alibaba Cloud Intelligence. Not forgetting the Guest of Honour – YB Gobind Singh Deo, Minister of Digital officiated the event and followed with Opening Remarks.
With the foresight of seeing Malaysia’s near, and far future digital acceleration, it’s no wonder the Chinese e-commerce giant has set its sights on Malaysia’s potential growth both for the public and private sectors by providing solutions in closing the gap for businesses here in Malaysia and beyond.
“An event targeted to the public sector, government, and industry leaders in Education, Healthcare, Smart Cities, Cybersecurity & Defense, Tech Media and more.
Digital Government Day is an event dedicated to leading transformational change in government and public services to accelerate digital growth in Malaysia, realizing the common future vision of Smart Government, powered by disruptive cloud computing technologies. Learn how public sectors are making a mission impact with the help of Alibaba Cloud’s security, artificial intelligence, cloud infrastructure, and solutions. Source: Alibaba.”
Malaysia’s technology landscape has been garnering significant attention, particularly in 2024. The country has attracted billions in investments for data centers, currently ranking 3rd in Asia, trailing only Japan and India. Alongside this, Malaysia’s Cloud and AI services have experienced a remarkable surge in demand, underscoring the growing necessity to cater to this segment across industries and business sizes. From enterprises and MSMEs to SMEs and large corporate MNCs, the appetite for advanced technology solutions is accelerating, positioning Malaysia as a key player in the region’s tech ecosystem.
Propelled by the government’s commitment to pushing 5G coverage across the nations championed by the Ministry of Digital, and supported by agency partners such as MDEC, MATRADE is not at a healthy 81.7% coverage according to YB Gobind. The main drive in improving connectivity is to greatly assist small businesses in their digital growth journey. One must not forget that SMEs are the backbone of Malaysia’s economy attributing to 97% of total businesses within the country. This event presents the opportunity to close the gap in tech adoption among SMEs.
Accordia Global’s expertise, and experience in joining hands with partners such as Cloud Vision therefore addressing these needs. Eager to present while being able to provide our platform in the Customer Experience (CX) technologies such as Accordia’s Omnichannel cloud contact centre solutions powered by Gen-Ai.
An omnichannel contact center is more than just a call center—it’s a centralized platform that harmonizes customer interactions across multiple channels, delivering a unified and seamless experience. Here’s why it matters:
Integrating all aspects, that’s what an Omnichannel contact center brings together communication channels like phone calls, chats, emails, and social media. Support representatives access all interactions via a single dashboard, ensuring customers never need to repeat themselves.
With a holistic customer view, an omnichannel approach enables agents to access vital information such as customer behavior data, chat transcripts, and recent touchpoints, including self-service attempts or video calls. For example, if a customer starts a chat on your website and later calls for further assistance, agents can seamlessly pick up the conversation where it left off. This continuity not only saves time but also enhances the customer experience by eliminating the need for repetition, building trust, and reinforcing your brand’s reliability. Empowering agents to seamlessly continue conversations, fostering trust and efficiency.
If you’ve visited our Accordia Global booth at the event, and would like to reconnect for more, speak to our experts allowing them to demonstrate how a robust Omnichannel solution, can enable your businesses regardless of size to integrate our services: Accordia Voice, Accordia Chat, Accordia Desk, and Accordia Social.
Jump on the bandwagon and elevate your customers’ experience today!
