Why Is The Chatbot A Must-Have?
6 Intriguing Reasons To Consider Using A Chatbot On Your Website
Around the world today, chatbots are chosen frequently because they’re simpler than conversational agents. One of the reasons why people love the bots? They make work and life easier. It automates just about everything possible. Think about some of the everyday services we now rely on to make it through our ever so-difficult lives. For instance, we don’t have to go through the hassle of paying over the counter for the food we purchase; it can be done online, faster and quicker.
And, you can get a ride to just about anywhere in just a few clicks on your smartphone without ever talking to the driver nor pulling out any form of payment. You can now buy a car and have it delivered to your house, totally avoiding the hassle of haggling with a dealership. Chatbots could be the best kept secret for your biz growth. A programmed chat interface that a website visitor can interact with. They are programmed to closely mimic human behaviour and interact with the website visitor in a conversational manner. Accessible anytime and anywhere is the special feature of the chatbot.
Before we dive in further, let’s look at the plenty of reasons why chatbots are important? The below stats show a State of Chatbots Report on users on the challenges they encountered with the online services they use today, such as search engines, messaging apps, product or service websites and mobile apps.
State Of Chatbots Report
Most of the common challenges faced by customers include:
1. Websites being hard to navigate (34%).
2. Not being able to get answers to simple questions (31%).
3. Basic details about a business – like address, hours of operations and phone number – being hard to find 28%.
And this next survey also reveals that people prefer the chatbot over a human.
In the on-demand, real-time world we live in, and when everything seems to be a click away, consumers expect to be able to find the information they’re looking for quickly and easily. When they can’t, they get frustrated and they will eventually go to your competitor who can provide the type of experience they’re looking for.
So now we understand the challenges that users face, let’s look at the reasons why you should consider using a chatbot.
1. Surface information and getting a quick answer in an emergency.
2. Resolving a complaint or problem.
3. Getting detailed expert answers or explanations.
4. Creating easier transactions, purchases and brilliant CX for customers.
5. Communicating with multiple customers using the friendly and smart bots.
6. Ease daily human conversations and always available interactions.
As a business, it doesn’t have to be either / or but you can use the chatbots where necessary and to answer quick questions. What’s more intriguing? You can have chatbots operating directly on your website and you can use hyperlinks to make it easier for you to trigger bot conversations from other social channels.
The takeaway: Chatbots are the new, helpful friends but they aren’t fully replacing the need for phone and email when it comes to interacting with businesses. Since your customers prefer the bots over humans, then you should grab the chance to adopt the smart bots for your business and get issues solved in a timely fashion.
Learn how to deliver a better, speedier online experience to customers. Discover Accordia Chatbot for smarter and easier CX 24/7.
Source: https://www.drift.com/learn/chatbot/why-are-chatbots-important/ | https://www.tidio.com/blog/chatbot-statistics/ |https://my.visme.co/view/90r4gk46-chatbots-vs-customer-service-agents#s1
