Sitel Named “Top Call Center and Customer Management Vendor”

Global Services 100 Survey Results are in; For the Sixth Year Sitel is on the Top List
Nashville, Tenn. — August 19, 2010— Sitel, a leading global business process outsourcing (BPO) provider, today announced it was ranked as one of the “Top Call Center and Customer Management Vendors” as well as one of the “Top BPO Vendors” in the sixth annual Global Services 100 survey. According to Global Services magazine, which published the Global Services 100 list, these rankings were based on an analysis of the company’s management excellence, customer service, global reach and breadth of services offered. This is Sitel’s fifth year as a category winner and sixth year included among the Global Services 100 list.

“Sitel is proud to be recognised as one of the top call center and customer management vendors,” said Bert Quintana, president and COO of Sitel. “This award speaks to our dedication to meet every customer’s individual needs to improve delivery of day-to-day operations, drive technology innovation and offer business flexibility.”

“It truly is an honor to be named one of the Top BPO Vendors,” said Amit Shankardass, chief global marketing officer. “Sitel must continue to exceed clients’ expectations by winning their hearts and minds, innovating to add greater value, and delivering service that makes us number one for every client we serve.”

A panel of experts from the Global Services magazine and consulting firm Neo Advisory conducted the survey by using a scientific research methodology based on over 200 data points and several qualitative parameters.

About Sitel
Sitel is the leading business process outsourcing (BPO) call center provider; as ranked by the Black Book of Outsourcing, a Datamonitor company. Sitel’s 60,000 associates provide clients with predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s customer interaction outsourcing solutions span 140+ domestic, nearshore, and offshore call centers in 26 countries across North America, South America, Europe, Africa, and Asia Pacific. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit

About Global Services
Global Services, a media platform by CyberMedia, facilitates the global service delivery for customers and service providers of IT and business-process outsourcing services, and provides cost-effective marketing solutions to the service providers in this industry. A multishore team spanning the U.S.A. and India drives the Global Services brand. The Global Services brand is an integrated media platform that includes the website and global seminars.

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