Customer experience is everything.
Build an omnichannel-first workspace with Accordia OMNI solutions, a comprehensive package of Voice, Chat, Desk and Social.
Your goal to an easy and seamless experiential customer service.
—————— Accordia OMNI Family of Products ——————
Accordia Voice
A telephony software system that
allows for more personal and
productive phone support
conversations.
Accordia Chat
A live chat software that provides a
personalized, fast and responsive way
to connect with customers in the
moment.
Accordia Social
A fully integrated Social Media
communications platform with the ability
to make Facebook, WhatsApp and others
as conversational pathways to
communicate with your customers in one
single place.
Accordia Voice
A telephony software system that
allows for more personal and
productive phone support
conversations.
Scalable Cost Effective Solutions. A Better Way to Grow Your Business.
Browser Based
All
in one browser based IP
Automatic Call Distribution
(ACD) contact solution
facilitates remote work.
Smart Routing
Directing inbound
communications applying AI
algorithms precisely routing a
case to the correct agent to
elevate user experiences.
Scalable & Flexible
Improves productivity, optimize
routing and resource selection;
allowing more effective call
management. Available on On
premise or Cloud.
Real
time Reporting
View of queues, agents
performances, and
supervisors’ listen in or
whisper to assist agents via
web browser.
Accordia Global Sdn. Bhd. leads the way in Contact Center Solutions development. With our ISO/IEC 27001:2022 certification, we prioritize security and reliability in all our offerings. Discover how our innovative solutions can transform your business.
+603 5569 9816