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Cloud Contact Center

More than just connected. Stay Ahead. Go Cloud.

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A WHOLE NEW WORLD OF CUSTOMER EXPERIENCES AND
24/7 OMNICHANNEL CUSTOMER SERVICE

In today’s fast-paced world, contact center technology must be agile and adaptable. That’s why we’ve developed a cloud contact center solution tailored to the evolving needs of modern businesses. Our solution is remarkably easy to deploy and user-friendly, empowering you to digitally transform your operations and enhance customer experiences.

Tailored to your business preferences, we offer flexible deployment options—whether it’s in the Cloud or on-premise in your local data center. Choose from leading Cloud providers like Google Cloud in Singapore, Alibaba Cloud in Malaysia, or Lintasarta in Indonesia.

Our Cloud contact center solution seamlessly adapts to your requirements, enabling you to run a smarter, more efficient business. It’s not only easy to use but also affordable without compromising on functionality. Equipped with all the tools necessary to forge new connections, winning new business has never been more attainable.

Get Me Into Cloud Call Center

Accordia Omnichannel
Cloud Contact Center Solutions
is customizable and adds value to your business needs.

Accordia OMNI Add-ons – Your Omnichannel Cloud Call Center Solutions that is customizable and adds value to your business needs.

Voice Broadcast

IVR CSAT

IVR Call Back

Outbound Dialer

Agent Call Script

Chatbot & Live Chat

Cloud Contact Center

Why Choose the Cloud?

Business Continuity

Prepare for the unexpected with seamless access to your contact center platform, even in the event of a disaster. Enable remote agent capabilities to ensure uninterrupted operations, allowing agents to work from anywhere, anytime.

Quick Deployment

Accelerate deployment times from weeks or months to just days, while seamlessly integrating third-party systems in minutes. Experience simplicity, speed, and collaborative efficiency.

Remote Agents – Work from Anywhere

Provide your agents with the flexibility to work remotely, reducing overhead costs and maximizing ROI. With our cloud solution, agents can connect to the platform from any location with a standard internet connection, ensuring productivity and accessibility.

Empower teams and agents

Our all-in-one cloud platform equips your teams with the tools they need to excel. Transform your contact center operations and empower agents with access to intelligence, enabling them to work seamlessly together and drive productivity.

Scalable and Flexible

Experience a consistent workplace experience with secure cloud solutions. Scale your contact center resources up or down as needed, ensuring optimal performance and efficiency tailored to your operation’s precise requirements.

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What Accordia Cloud offers you?

Experience all the functionality of our proven and tested flagship on-premise solutions, without the need for hardware!

Integrated Voice Response

Full suites of Call Center functionality (Integrated Voice Response),
Accordia Voice Logger, Reporting, Accordia Soft Wallboard (SWB),
QM and CRM at your fingertips for your virtual call center setup.

Integration

Integration to your in house, Open Source
or Cloud Based CRM.

Hosting

Hosted Integrated Voice Response with call routing to mobile phone for virtual office numbers.

24/7 Hotline

Setup a 24 x 7 Product information hotline and capture sales leads while you are asleep.

Virtual Receptionist

Call Answering Services (Virtual Receptionist)
is available as add on services if required.

Virtual DID Number

Mapping of your existing or new toll-free numbers to a Virtual DID number.

Rebranding

No more rebranding or notifications of your call center number to your clients when you move office.

Bring me to Cloud now

Accordia OMNI Family of Products

Accordia Voice

Unlock more personal and productive phone support conversations
with our intuitive telephony software system.

Accordia Chat

Deliver real-time, personalized connections with our dynamic live chat software.
Harness AI-driven chatbots for automated support and enhanced customer interactions.

Accordia Desk

Empower your customer service team with automated ticketing and
omnichannel support, seamlessly integrated with various CRM systems.

Accordia Social

Centralize social media communications into a single, conversational hub, integrating
Facebook, WhatsApp, Instagram, and other platforms for effortless customer engagement.

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We offer a comprehensive Cloud Contact Center solution that seamlessly
adapts to your evolving business needs. With real-time personalization,
it continuously learns and improves, making customer service
more efficient and reducing total cost of ownership.

An easy, intelligent cloud solution for the modern workplace.
It enables brilliant customer experiences (CX) and
employee experiences (EX).

Follow The Magic of Accordia Cloud Call Center

ENGAGE AND EMPOWER YOUR WORKFORCE WITH
ACCORDIA CLOUD CONTACT CENTER.

Accordia Cloud contact center.

Meet your customers where they are.

 

Reach Out to Us Try Accordia OMNI

Impact of ISO/IEC 27001:2022 Certification on Accordia’s Products

    The attainment of ISO/IEC 27001:2022 certification directly impacts Accordia’s products and services:

  • Security-First Approach: Accordia’s products prioritize security, incorporating industry best practices and controls aligned with ISO 27001 requirements.
  • Continuous Improvement: With ISO 27001 certification, Accordia Global is committed to continually improving its information security management system to address emerging threats effectively.
  • Enhanced Customer Satisfaction: Prioritizing information security enhances the overall user experience, fostering greater satisfaction and loyalty among our clients.

Accordia Global Sdn. Bhd. leads the way in Contact Center Solutions development. With our ISO/IEC 27001:2022 certification, we prioritize security and reliability in all our offerings. Discover how our innovative solutions can transform your business.

+603 5569 9816

enquiry@accordiasolution.com

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