Authorized Solution Partner

Harnessing the power of partnership
for better customer and employee experiences

Discover how Accordia + Freshworks can empower your business




    A Preferred Partner of Freshworks

    The Accordia Solution-Freshworks partnership is a powerful combination in bringing an omnichannel customer experience to businesses.

    Freshworks a powerful cloud-based customer engagement platform offers robust suite of products for exceptional experience across customer’s lifecycle.

    Accordia strives to provide the best-in-class Freshdesk Support Desk and Freshsales (formerly Freshwork CRM) to unify your sales and marketing team collaboration seamlessly.

    As both preferred and authorized Freshworks partner, we aim to help businesses to streamlined and optimize their customer service workflow.

    Special Discount for SME

    SMEs’ Post Pandemic Support by
    Accordia Global and Freshworks

    We know that SMEs are greatly impacted by the wave of COVID-19 pandemic. Their testing ground during and post pandemic are on survival of the fittest! The livelihood, wellbeing and sustainability of SMEs are greatly challenged. SMEs deserve to participate in digital economy to succeed in the post-Covid world. Digitalization does not mean expensive or losing personal touch. Every challenge is an opportunity.

    To weather the storm of Covid-19 and burden endured by SMEs, Accordia has partnered up with Freshworks to bring an omnichannel customer experience to SME. This helps SMEs to deliver rich conversational experience with their customers across multiple channels, be it live chat, Messenger, WhatsApp, Twitter and more – all managed from one unified plarform.

    We aim to provide quick and easy engagement to businesses of any size or verticals with seamless ticketing or CRM integration, automation, and modern communication experience.

    Accordia and Freshworks would like to spark joy to our very first 20 customers with a 15% promotional discount [Promo code: AF20] when you purchase Accordia’s omnichannel contact center solution and Freshworks products.

    T&C applies*.
    Grab the opportunity to weather your business~

    Find out more via email at enquiry@accordiasolution.com today!

    Gentle reminder to add the subject as “Promo Code AF20” in the email upon enquiry.
    We’re the secret to your customers and co-workers’ experiential journey.

    *Terms & Conditions:

    • 15% discount only valid for the first 20 customers who purchase Accordia’s omnichannel contact center solution and Freshworks, on a 12 months’ subscription.
    • Please notify promo code AF20 upon enquiry.
    • Promotion only valid for Asia Pacific countries.

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    Freshworks for unified customer engagement
    Built to deliver moments of “Wow”


     

    Get Started with Freshworks

    Leverage on the suite of refreshing Freshworks software

    Empowered by AI engine ‘Freddy’

    Customer Engagement

    Employee Engagement

    Sales & Marketing

    Omnichannel Helpdesk Ticketing System

    An omnichannel helpdesk ticketing system for customer support to delight customers and
    win them for life. It’s a solution that interconnected with many professional software.

    Freshdesk Support Desk helps your customers support agents to:

    • A comprehensive helpdesk for providing exceptional customer service
    • Streamline all your customer conversations from multiple channels on a single platform before responding to customer queries
    • Prioritize, categorize and assign tickets easily without losing track of them
    • Automate your repetitive work and save time
    • Collaborate with other teams to resolve issues quickly and efficiently
    • Measure and improve helpdesk performance to provide exceptional customer experiences

    EXPLORE FRESHDESK SUPPORT DESK

    Accordia Solution helps to integrate into your
    Freshdesk’s helpdesk case management system
    easily and seamlessly.
    Accordia CIS, Omnichannel and Freshdesk Support Desk provides the best, cost-effective customer experience for your contact center.

    Contact us to find out more

    CRM Solution & Sales System

    As an official Freshsales partner, Accordia Solution offers cloud-based CRM solution in Malaysia and globally.

    Freshsales, a comprehensive helpdesk that helps your business to discover the best leads, providing exceptional customer service, drive deals to closure, and nurture existing customers with a smart comprehensive solution.

    Freshsales provides a 360°view of your customer, by capturing and combining customer experiences in one place to help business to unify sales, marketing and support.

    Freshsales helps sales and marketing teams to collaborate and empower better by creating personalized experience to improve lead engagement and understand customers’ needs in-depth.

    Combine Accordia CIS with Freshsales (formerly Freshworks CRM) to get holistic view and details about your customers across channels, including conversations tracking, appointments and tasks. Powered by Freddy AI, Freshsales provides you better insights to drive deals to closure.

    Contact us to find out more

    Transform your business with Freshworks integration

    We believe that our partnership is able to bring a holistic omnichannel customer experience to your business,
    by providing a seamless integration and unified view of customers across channels all within a single platform.
    Accordia and Freshworks partnership goal is to optimize customers’ experience
    through cutting-edge technology and modern communication experience.

    Special Discount for SME

    Wow your customers with
    Freshdesk Support Desk and Freshsales integration.
    Let our experts walk you through these solutions.

    Connect with us to collaborate seamlessly with Freshworks today.

    Contact us to find out more


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