A holistic IP contact center solution empowering organizations of any size.
Seamlessly integrates voice, video, email, web portal, social media, and CRM.
Effortless experiences for customers, empowered employees.
Unlock more personal and productive phone support conversations
with our intuitive telephony software system.
Deliver real-time, personalized connections with our dynamic live chat software.
Harness AI-driven chatbots for automated support and enhanced customer interactions.
Empower your customer service team with automated ticketing and
omnichannel support, seamlessly integrated with various CRM systems.
Centralize social media communications into a single, conversational hub, integrating
Facebook, WhatsApp, Instagram, and other platforms for effortless customer engagement.
All-in-one browser based IP Automatic Call Distribution (ACD)
contact solution facilitates remote work.
Directing inbound communications applying AI algorithms precisely routing
a case to the correct agent to elevate user experiences.
Improves productivity, optimize routing and resource selection;
allowing more effective call management. Available on On-premise or Cloud.
View of queues, agents performances, and supervisors’ listen-in or
whisper to assist agents via web browser.
At Accordia, we empower businesses to optimize future interactions by seamlessly integrating our contact center capabilities with leading CRM providers.
Personalized and timely engagement strengthens connections with customers, fostering greater communication and accountability.
Agents rely on a comprehensive 360-degree view of customer data to deliver fulfilling customer journeys and experiences, nurturing brand loyalty and retention.
CRM integration enhances efficiency, reduces costs, and drives sales—covering presales queries, post-sales services, and cross-selling opportunities.
For example, explore how Accordia CTI seamlessly integrates with Salesforce CRM.
Accordia Global Sdn. Bhd. leads the way in Contact Center Solutions development. With our ISO/IEC 27001:2022 certification, we prioritize security and reliability in all our offerings. Discover how our innovative solutions can transform your business.
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