Customer support is a common term in many biz organizations. A support team is a group of people who provide help when customers have trouble with a company’s products or services. They ensure customers are successful in solving the issues they encounter.
With the help of a chatbot, you are engaging in a dialogue with customers. Bots that are built with the intervention of human touch make them more responsive, agile and adaptive. Are you leveraging chatbots in customer support? If you haven’t, here are 3 brilliant reasons you should.
1. Onboarding And HR Queries
When your new employees join your organisation, they would expect to get support from the HR department. Often the onboarding process means days or weeks of training in the basics of their job and an introduction to HR procedures and processes.
Just imagine, instead of pushing information via apps, you have a very helpful assistant who could guide them through the training and the need to respond to their questions such as expense requests, how to order IT equipment and other tasks. With the bot, the new employee digests information easier and faster.
2. Real-time Support
Even in the connectivity era, information isn’t accessible. Even if your employees are offsite or not available at their desks, the bots can help answer your customer’s queries from time to time. And, the customers will find it convenient to perform the required tasks or obtain information from wherever they are and whenever they want. This is what we call real-time support.
3. Changing The Way We Interact And Collaborate.
With an ever-omnipresent chatbot, more interactions take place and encourage collaborative working practices. By allowing information to be shared efficiently and effectively, more customers find it easier to interact with your employees and vice versa. It shows how advanced tech can be and the dynamic interaction that can occur in the future.
Customers use to visit shops and stores to buy their preferred products or services but this time around, customers opt to get information within seconds and do online purchases. A recent study by Statista2 reveals that 33% of customers find chatbots very effective at resolving their issues. You don’t have to do much for chatbots. They can easily live in existing platforms and systems and the best part is you don’t have to replace your existing technology.
Embrace the opportunities presented by the chatbots so that you have more control over processes and interact the way your customers prefer. If the above relates and resonates with you, feel free to explore our chatbot solution today.
