Have you ever experienced checking into a hotel be it for business or leisure, as you walk into your given room number, the TV is switched on with a “Welcome Message” with your name published on it.

Such a simple gesture yet profound. With a few clicks of keying your name into the system, “The-Feel-Good Magic” is created. The feeling of “nothing can go wrong” during your stay is just the best. The hotel gained a happy loyal customer with free marketing, the power of word-of-mouth. Obviously, you might share where you’re staying with business associates or even family and friends. One of the most effective way for a steady growth, a testament proven by Legacy brands.

“90% of Customers in U.S. based on reports, tell their networks about their service experiences: Source from American Express.”

What if this type of “Feel-Good-Magic” can be created not only for the hospitality industry, but for any businesses across all industries? It is certainly possible with today’s digitalization of Customer Service experience. Keeping your customers continuously happy have never been easier. Where humans fail, allow automation to be the bridge which help “your humans” to connect once again to the true meaning of keeping Customers happy.

Here are five Best Customer Service Practices that would maintain your Customers Happiness.

Best Practices 1 > Reachable, Responsive, Revive with Accordia Chat & Social

When Customers demand to connect is at a high especially on festive season, or during a promotional campaign, one must ensure that the right communication channels are reachable, responsive, and reviving their interest to the initial inquiry. That is when deployment of Live Chat + Chatbot Software with Social Media Platform Integration is of utmost importance.

Use Chatbots as your front line troopers in capturing the Customers attention. Yes, even we as customers appreciate fast response. A simple greeting message, and a-next-tep guidance of choosing the area of inquiry would help greatly. Yes, your customers do know they are being greeted by chatbots and it is acceptable. Customers and employees alike appreciate digital-first experience in real time.

The transition from bots to humans can be made seamlessly. Skills based routing made possible, as chatbot work well together with human agents. The agents, can then serve the more complex queries, with an added bonus of multiple customers at once.

Best Practices 2 > Give Your Customer and Employee voice through Accordia Voice

The best tool to create relationship milestone between your customers and employees. Create moments, reminders, Birthday greetings, and Anniversary wishes and more through IVR Voice Broadcast. Scheduling ahead of time, in multiple entries to hundreds, even thousands of customers at one go. All it takes is a simple click. With Automation technology these days, your employees are not required to remember manually. But are equipped more efficiently with a programmed reminder.

Create promotional campaigns of your products and services with pre-recorded message in different languages. Or even, appointment reminders. Little calls, little presence reminders thorughout the year help build a strong and lasting brand image over time.

Whatsmore it’s flexible and scalable, taylor made accordingly to your business needs. You can either choose by subscription basis through Cloud deployment, a secured cloud contact centre solution. Or choose to anchor your business On-Premise deployment, a fully owned and operated contact centre solution.

Best Practices 3 > Automated Ticketing System + CRM Integration with Accordia Desk

Eliminate your customers frustration with dropped calls or calls that are wrongly re-routed. Your “Customers Happiness” can be restored with an automated ticketing system that empowers your customer service to offer omnichannel support and enables various CRM integration.

Bolster your agents or employees confidence, by keeping them informed with adequate knowledge in regards to the services, current promotions, or customers information with whom they are connecting with. A blind man leading, a blind man is surely a recipe for disaster.

With the implementation of Accordia Desk, your agents gain a 360 degree view of customers’ data. In return, they are able to provide a fulfilling customer’s journey as they are able to address the customer’s history. Enhancing the experiences for both parties, while fostering brand loyalty, and your business gains customer retention.

Not forgetting CRM integration helps to in reducing cost in the long run. At the same time increasing sales, in a more personalized manner. Instead of just an off-the-mill sales call pitch.

Best Practices 4 > Omnipresence is achieved with Accordia OMNI

When customers trust is build solidly, most customers will not have reasons to change easily. As your business has proven, reachable after the “purchase period”.

Hence the guru’s of Customer Service has always preached on great after-sales-service. With an Omnichannel solution implemented, it is achievable. Providing cost-effective, holistic, and effective CRM Solution, choosing to scale at your own pace.

Best Practices 5 > Circle of Happiness Achieved

Employee Satisfaction creates Happy Customers. With automation in place, studies have proven that it helps to make your customer-employee conversations much easier. Your business is depended on customers satisfaction, which means their happiness is your goal. Your employees are happiness do affect a very large area of your customers happines index as well.

When employees are empowered, work-flow is structured, and trouble-shooting is not a hindrance to their work. Naturally work place satisfaction will increase, and in return as owners of the business you enjoy employee retention. Translating automatically with the lowering of operational cost in training new employees.

Let’s not wait till the year ends’. Find out more on how we can HELP you implement the best Customer Service practices for your business today.