Sitel Named “Top Call Center and Customer Management Vendor” Global Services 100 Survey Results are in; For the Sixth Year Sitel is on the Top List Nashville, Tenn. — August… read More…

10-seat contact centers emerging in RP New sectors are coming out, experts say By Ronnel Domingo MANILA, Philippines – THE CALL center industry is already making its presence felt in… read More…

IP vendors must fix quality of service, infrastructure reliability, and network security to effectively enter the price-sensitive emerging market

The Top 5 Customer Service Predictions of 2011 By Brian Jameson – Customer Management IQ The predictions are in. Top analysts and thought leaders in the CRM and Customer Service… read More…