5 ERGO-TIPS WHEN DESIGNING YOUR HELP DESK LAYOUT By Ruby Bayan If you’ve decided to set up a help desk from the ground up in your organization, your major challenge… read More…

Top 10 Tips For Your Call Center Agents To Improve Customer Service Sometimes customer service can get a little stale. Here are a few tips on how to freshen up… read More…

Customer service execs for government agencies By VANES DEVINDRAN vanes@thestar.com.my KUCHING: The Home Ministry has directed its 10 agencies in Sarawak to have customer service executives who can provide a… read More…

Birmingham City Council Contact Center Puts People First 25 November 2010 — From early next year, Birmingham’s one million residents will be able to call a single telephone number to… read More…

2010 Best in the Asia Pacific Contact Center Industry Named The 2010 Best in Asia Pacific, Share Ideas and Identify the Best to Present at Global Contact Center Best Practices… read More…

Sitel Named “Top Call Center and Customer Management Vendor” Global Services 100 Survey Results are in; For the Sixth Year Sitel is on the Top List Nashville, Tenn. — August… read More…

10-seat contact centers emerging in RP New sectors are coming out, experts say By Ronnel Domingo MANILA, Philippines – THE CALL center industry is already making its presence felt in… read More…

IP vendors must fix quality of service, infrastructure reliability, and network security to effectively enter the price-sensitive emerging market

The Top 5 Customer Service Predictions of 2011 By Brian Jameson – Customer Management IQ The predictions are in. Top analysts and thought leaders in the CRM and Customer Service… read More…