Awe-Inspiring Future: The Wonderful Chatbot Will Be Your Best Friend How crazily are you driven by innovation and technology? Recently, we have seen many businesses desperate to introduce chatbots. The… read More…

New Cool Tips : 7 Actionable Ideas For Reducing Contact Center Call Volume The ultimate goal of any contact center is to deliver a more positive and great Customer Experience… read More…

Unlock New Possibilities : 4 Simple Ways Contact Center Analytics Can Drive Impactful Business Outcomes Efficiency is the new buzzword in the contact center realm now. Every customer interaction is… read More…

10 Customer Self-Service Best Practices To Power Your Contact Center Results “70% of consumers use self-service at some point in their journey to get an issue resolved.” – Gartner Most… read More…

Cool Tips : 12 Contact Center Cost Saving Ideas 1. Assess how metric scores impact costs. 2. Focus on improving your resource planning. 3. Implement desktop automation. 4. Anticipate customer… read More…

20 Reasons On Why Your Customer’s First Choice Is Live Chat 1. Holds multiple conversations at one time. 2. Increases brand trust and credibility. 3. Quick mobile, desktop and email… read More…

7 REASONS WHY YOU SHOULD ADOPT LIVE CHAT AND 20 REASONS WHY YOUR CUSTOMERS LOVE LIVE CHAT 1. Easy information sharing and crystal clear communication. 2. Boosts customer service team’s… read More…

Work From Home – 4 Most Effective Ways To Train Contact Center Agents Customer expectations for great customer service are rapidly evolving and training agents to align with them brings… read More…

7 Non – Negotiable Features Your Omnichannel Contact Center Software Needs The way the world did business had a shift in 2020 till now. It increased the need for new… read More…

Cloud For A Connected World How do you connect with customers? The telco networks that were built on a cloud-based solution can match the increase in demands, reduce operational cost,… read More…

New Normal : Work From Home With A Cloud Call Center Working from home has become a practice within the contact center space that will continue to divide spaces in… read More…

Top 7 Chatbot Benefits Your Business Can’t Afford To Miss Did you know that 2020 is becoming the year of the chatbot? Chatbots have grown and improved their features. A… read More…