Customer Service : 7 Essential Skills Every Contact Center Agent Needs Your contact center agents are brand ambassadors for you. Have you ever trained your agents on essential customer service… read More…

5 Customer Support Trends That Are Effectively Transforming CX Companies realize it’s never enough to offer the best service or product. Major companies have stepped up their game on Customer… read More…

Most Businesses Are Good At Delivering Poor Customer Service Excellent customer service is the ultimate goal for any business. POOR customer service isn’t cool. It represents BAD business. Read that… read More…

Do’s and Don’ts To Get Personalisation Right Day or night, personalization has taken its role to another space, the email world. It is the magic key to getting more emails… read More…

The Top 8 Customer Onboarding Challenges And The Solution Some people think the most important moment in the customer relationship is when the customer first decides to purchase. But after… read More…

Chatbot : Your Latest Recruit This time around, more and more businesses are saying “Hello” to a chatbot. Why? The super powerful bots are very helpful with increasing efficiency and… read More…

Be Cloud-first or Be Left Behind Take a few moments to think about your network and the applications being used by your staff? How much of that tech is cloud-native… read More…

Top 4 CX Trends Executives Are Excited About And 7 Advantages Of An Omnichannel Presence Do you know the difference between people’s experience and Customer Experience (CX)? Both are literally… read More…

The Top 10 Incredible Benefits Of Using Cloud Storage Cloud storage is very convenient and efficient to store data online. While there are many storage providers on the internet and… read More…

Top 6 Greatest Benefits Of CRM Platforms The CRM software is a treasure for many businesses and it’s difficult to imagine a world without it as it provides a wealth… read More…

8 Awesome Facts That Reveal The Power Of Personalisation And 6 Ways On How To Accelerate Personalisation Personalised customer conversations are never that hard. A dissatisfied customer would never leave… read More…

The 4 Key Elements to Make Your Business a Success With so many new trends setting in, what do you think are the key elements of a successful business story… read More…