A Beginners Guide to Chatbot for Healthcare Services ” Eliza, the first chatterbot ever coded, was then invented in 1966 by Joseph Weizenbaum. ” Amazing when one comes to think… read More…

Key to a Successful Contact Centre for Logistic Companies Logistic companies such as last-mile delivery should not ignore the fact that having a strong foundation in a reliable Contact Centre… read More…

The Importance of CRM for Logistics Company “Leaders win through logistics. Vision, sure. Strategy, yes. But when you go to war, you need to have both toilet paper and bullets… read More…

The Relevance of Contact Centre for Healthcare Providers “If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.”… read More…

Did you know? AI is now a new trend that offers a mixed bag of risks and benefits. Here’s what customers expect when you use it. AI is almost everywhere… read More…

For the past five years, Robotic Process Automation (RPA) and conversational AI have gained exceptional popularity, becoming top investments for companies helping to streamline productivity and efficiency in their offices… read More…

Did you know that the CRM software can provide a wealth of benefits for your small business, from customer retention to increased productivity? In this article, small business owners and… read More…

What if there’s another opportunity waiting for you to step into it? These days, technology has placed a huge impact on almost all aspects of life and education is no… read More…

The News Article My Say: Malaysian start-ups set to shine as regional stars Amiruddin Abdul Shukor The Edge Malaysia Dec 16, 2021 | 13:30 pm +0 It is generally accepted… read More…

3 Brilliant Strategies For Improving CX In 2022 Customers now have an array of options that pressure organisations to scale up to better levels and ensure they continuously deliver great… read More…

How To Perfect And Implement 10 Successful Contact Center Strategies Did you know? The rate of turnover in a contact center is anywhere from 30% to 45%. Things aren’t much… read More…

5 Bad Business Habits You Need to Stop Immediately Being the cheapest isn’t the answer. Don’t look for the lowest price but the best solution. We discovered the five business-killing… read More…