WhatsApp eKYC (electronic Know Your Customer), a game-changing solution to combat fraud and secure digital ecosystems with Accordia Global.

1st August 2024, Thursday, Putrajaya Marriott, IOI Resort City Sepang, Malaysia: It was an awesome opportunity for team Accordia Global in partnership with Cloud Vision, to be part of Alibaba’s Cloud Digital Government Day, it’s first ever event in Malaysia.

Master CX Success in 2024: Tools, Insights & Strategies for Growth Creating a Customer-focused experience that drives measurable and exceptional business outcomes may seem daunting, especially for enterprises, micro-medium enterprises,… read More…

Meaningful conversations between customers – agents – and stakeholders are important, the tools you use to continue growing your business will make that difference, especially in today’s super-charged tech world for businesses. The essence of your CX tech journey starts with the deployment of Chatbot.

CX Technological capabilities have advanced with the help of AI-Generated features, does this mean human agents will in time become obsolete? You’ve guessed right, the answer is no.

Focusing on Employee Wellbeing & Customer Retention through Investment in EX Technologies.

Introducing Accordia Global to Indonesia via Dex Connex by MDEC

Accordia’s IVR (Interactive Voice Response) system is a cutting-edge solution designed to streamline customer interactions and enhance user experiences.

We had a fantastic time at the DEX Connect Philippines 2024 event earlier this March. Hosted by Malaysia Digital Economy Corporation (MDEC) in Manila, Philippines, in the Malaysian Embassy.

At Accordia Global, we recognize the paramount importance of upholding the highest standards of information security to safeguard our clients, employees, and stakeholders. Our attainment of ISO/IEC 27001:2022 certification underscores our unwavering commitment to excellence, distinguishing us as leaders in information security management.

The Benefits of an Omnichannel Call Centre: Handling Failures in Automation. Almost everything on the Tech-news today is about the implementation of an AI-powered solution to keep up with an… read More…

Omnichannel CONTACT CENTRE: Your GATEWAY to Omnichannel Marketing. An omnichannel contact center isn’t just a technological upgrade; it’s a strategic shift toward customer-centricity.