Building a Rockstar Contact Center Team Human or AI? Why Not Both? You’ve probably seen those futuristic videos of warehouses run entirely by robots: efficient, precise, and completely automated. It… read More…

Accordia Global at IA Business Summit 2024: Elevating Customer Experience with AI and Automation 9th October 2024, at Connexion, The Vertical: Accordia Global had the opportunity to participate in the… read More…

ACCORDIA GLOBAL @PJ Startup Festival 2024! 17-18 August 2024, The Starling Mall: Accordia Global first joined the PJ Startup Festival 2024 hosted by grassroots festival supported by Majlis Bandaraya Petaling… read More…

In 2025, cutting-edge customer service technologies will enhance support and transform how businesses build customer relationships. Are you keeping up with the pace of change?

WhatsApp eKYC (electronic Know Your Customer), a game-changing solution to combat fraud and secure digital ecosystems with Accordia Global.

1st August 2024, Thursday, Putrajaya Marriott, IOI Resort City Sepang, Malaysia: It was an awesome opportunity for team Accordia Global in partnership with Cloud Vision, to be part of Alibaba’s Cloud Digital Government Day, it’s first ever event in Malaysia.

Master CX Success in 2024: Tools, Insights & Strategies for Growth Creating a Customer-focused experience that drives measurable and exceptional business outcomes may seem daunting, especially for enterprises, micro-medium enterprises,… read More…

Meaningful conversations between customers – agents – and stakeholders are important, the tools you use to continue growing your business will make that difference, especially in today’s super-charged tech world for businesses. The essence of your CX tech journey starts with the deployment of Chatbot.

CX Technological capabilities have advanced with the help of AI-Generated features, does this mean human agents will in time become obsolete? You’ve guessed right, the answer is no.

Focusing on Employee Wellbeing & Customer Retention through Investment in EX Technologies.

Introducing Accordia Global to Indonesia via Dex Connex by MDEC

Accordia’s IVR (Interactive Voice Response) system is a cutting-edge solution designed to streamline customer interactions and enhance user experiences.