10 Things Customers Expect from Customer Service And One Of Them Is Omnichannel A positive customer service includes omnichannel as they’re easy, fast and reliable communication channels. In this article,… read More…

Smart Chatbots Are Ruling The World Of Customer Service Bots are everywhere. For the first few years, chatbots were used in customer service but now have expanded onto other verticals,… read More…

How Gen Z and Millenials Are Influencing The Future Of Shopping And 4 Reasons Why Chatbots Are Awesome With the great resignation appearing and prolonged job searches, Gen Z is… read More…

How the Chatbot Is A Perfect Choice For Your Business? Chatbots are quick, great at conversations and very helpful intelligent assistants. They provide good customer service, time-saving humanized interactions and… read More…

Which is a Better Friend? The Chatbot or Live Chat? Did you know? The use of chatbots in the customer service landscape is growing higher. So, what differentiates the chatbot… read More…

AI In The Direct Messaging: Seizing The Social Commerce Opportunity With Conversational Messaging Intelligent chatbots are very helpful at driving conversational messaging and ensuring your customers are happy for days… read More…

8 Inspiring Tips For Smarter Customer Experience In 2022 You can invest in brilliant CX. Even if CX excellence is a little different now compared to the years before, some… read More…

Awe-Inspiring Future: The Wonderful Chatbot Will Be Your Best Friend How crazily are you driven by innovation and technology? Recently, we have seen many businesses desperate to introduce chatbots. The… read More…

New Cool Tips : 7 Actionable Ideas For Reducing Contact Center Call Volume The ultimate goal of any contact center is to deliver a more positive and great Customer Experience… read More…

Unlock New Possibilities : 4 Simple Ways Contact Center Analytics Can Drive Impactful Business Outcomes Efficiency is the new buzzword in the contact center realm now. Every customer interaction is… read More…

10 Customer Self-Service Best Practices To Power Your Contact Center Results “70% of consumers use self-service at some point in their journey to get an issue resolved.” – Gartner Most… read More…

Cool Tips : 12 Contact Center Cost Saving Ideas 1. Assess how metric scores impact costs. 2. Focus on improving your resource planning. 3. Implement desktop automation. 4. Anticipate customer… read More…