Work From Home – 4 Most Effective Ways To Train Contact Center Agents Customer expectations for great customer service are rapidly evolving and training agents to align with them brings… read More…

7 Non – Negotiable Features Your Omnichannel Contact Center Software Needs The way the world did business had a shift in 2020 till now. It increased the need for new… read More…

Cloud For A Connected World How do you connect with customers? The telco networks that were built on a cloud-based solution can match the increase in demands, reduce operational cost,… read More…

New Normal : Work From Home With A Cloud Call Center Working from home has become a practice within the contact center space that will continue to divide spaces in… read More…

Top 7 Chatbot Benefits Your Business Can’t Afford To Miss Did you know that 2020 is becoming the year of the chatbot? Chatbots have grown and improved their features. A… read More…

The Top 10 Contact Center Metrics You Should Be Monitoring “Ringing phones, incoming e-mails, never ending social media requests, live chats and non-stop complaints.” You’ll see a combination of these… read More…

5 Reasons you should consider a Cloud Contact Center Moving to the Cloud is a way of acquiring technology that will allow you to focus on your core business—not on… read More…

Accordia Click to Call Services 1st Oct 2015 Launched – Extremely excited with this new product. Received very good feedback during the beta phase. Will help any organization in capturing… read More…

Accordia CIS For Higher Education Higher education is one of the most competitive industries. It is now in a period of extraordinary change, driven by technology, globalization, and changing finances…. read More…

CIS Integration with Zendesk Released 17th April 2015 – Accordia Global has officially released it’s CIS Call Center Application support for CTI Integration with Zendesk, a cloud based Customer Service… read More…

“We’ll call you” – A case study from British Council Malaysia on how we tackled our abandonment rate problems In my dreams, the British Council contact centre in Malaysia would… read More…

5 ERGO-TIPS WHEN DESIGNING YOUR HELP DESK LAYOUT By Ruby Bayan If you’ve decided to set up a help desk from the ground up in your organization, your major challenge… read More…