Immerse Yourself in the Evolution of Generative AI in 2024! Wondering about Generative AI? Explore its transformative power!

Are you ready to take-on 2024 CX challenges? We at Accordia Global live, breathe, code, and create Customer Centric values platform! It’s after all our core passion, to continuously enhance ensuring better CX CRM Supports for all stakeholders, consumers/clients, and employees/agents alike.

How Generative AI Enhances Customer Experience: For it or against it? Customer experience (CX) is the sum of all the interactions that a customer has with a brand, from the… read More…

𝑆𝑡𝑎𝑦𝑖𝑛𝑔 𝑅𝑒𝑙𝑒𝑣𝑎𝑛𝑡 𝑇ℎ𝑟𝑜𝑢𝑔ℎ𝑜𝑢𝑡 𝐺𝑒𝑛𝑒𝑟𝑎𝑡𝑖𝑜𝑛𝑠: 𝑰𝒅𝒆𝒏𝒕𝒊𝒇𝒚𝒊𝒏𝒈 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓’𝒔 𝑪𝒐𝒎𝒎𝒖𝒏𝒊𝒄𝒂𝒕𝒊𝒐𝒏 𝑷𝒓𝒆𝒇𝒆𝒓𝒆𝒏𝒄𝒆𝒔. What defines generations and within which boundary do you find yourself in? Different people experience it one way or another, just in different contexts.

ACCORDIA GLOBAL @WCIT x IDECS 2023 (4th – 6th October 2023)

Chatbots are the perfect Launch Pad to greater customer engagement & High-value sales leads.

Just as how time is of essence for many FMCG products or services, your response to customers should equally be as important in terms of speed.

Thriving on Product Feedback but Struggling with CX? Customers are more than willing to pay a premium for a superior experience, as evidenced by the significant investments brands make in… read More…

AI in Customer Service: 4 Essential Factors to Assess Before Adoption. The rapidly evolving landscape of customer service has led businesses to embrace digital transformation, making the omnichannel contact center… read More…

The Definitive Guide to Successfully Implementing WhatsApp for Business. WhatsApp is one of the Social Media Apps that’s being widely used for daily communication throughout all levels of society. More… read More…

Three Benefits of Omni-Channel Contact Center that You Should Know A la Accordia Jakarta, June 2023 – As businesses look to digitalise their operations, customer service is an important area… read More…

Effective Effortless Omnichannel Customer Service Solution In whichever business you embark on, commerce truly makes the world GO-ROUND. Sitting in a “mamak”, a typical local Malaysian (Malay-decent) eatery stall or… read More…

B2B communication involves multiple touchpoints, ranging from lead generation and customer support to sales and post-sales engagement. Omnichannel chatbots play a vital role in streamlining these interactions by offering the following benefits: