Thriving on Product Feedback but Struggling with CX? Customers are more than willing to pay a premium for a superior experience, as evidenced by the significant investments brands make in… read More…

AI in Customer Service: 4 Essential Factors to Assess Before Adoption. The rapidly evolving landscape of customer service has led businesses to embrace digital transformation, making the omnichannel contact center… read More…

The Definitive Guide to Successfully Implementing WhatsApp for Business. WhatsApp is one of the Social Media Apps that’s being widely used for daily communication throughout all levels of society. More… read More…

Three Benefits of Omni-Channel Contact Center that You Should Know A la Accordia Jakarta, June 2023 – As businesses look to digitalise their operations, customer service is an important area… read More…

Effective Effortless Omnichannel Customer Service Solution In whichever business you embark on, commerce truly makes the world GO-ROUND. Sitting in a “mamak”, a typical local Malaysian (Malay-decent) eatery stall or… read More…

B2B communication involves multiple touchpoints, ranging from lead generation and customer support to sales and post-sales engagement. Omnichannel chatbots play a vital role in streamlining these interactions by offering the following benefits:

Omnichannel allows private educational institutions to provide a seamless and consistent experience to students throughout their journey.

Rule-Based Insurance Chatbot on your page enables you to take this inquiry further one step with the inquisitive customer at any time of the day or night 24/7. Captivating your audience with a conversation starter-type bot, a list of FAQ’s which can satisfy their query, or resolving simple issues which normally might take more than an hour.

Tips To Make Your Customer Service Recession Proof! The world economy has experienced four global recessions over the past seven decades: in 1975, 1982, 1991, and 2009: Source – Global… read More…

Is Your Call Center Ready For a 4-day Work Week? The recent news of the end of 6-month’s trial which started in June 2023, the infamous 4 – days Work… read More…

2023 WINS for MSMEs – Malaysia Madani Revised Budget 2023

Let not your customer’s beauty be only Skin Deep, but Flourish Online!