Customer support is a common term in many biz organizations. A support team is a group of people who provide help when customers have trouble with a company’s products or… read More…

If your e-commerce store has been in the biz network for a long time, you would have known that creating a killer product isn’t enough. The products you create have… read More…

How Omnichannel Boosts SMEs Customer Service? Pain points Vs. Solutions for SMEs SMEs play an important role here in Malaysia, making up for 97.2% of the total business demographic locally…. read More…

Everything You Need to Know: Omnichannel 2023 Studies conducted by ReportLinker show that “Global Retail Omni-Channel Commerce Platform Market” is set to reach USD 14.6 Billion by 2026. The US… read More…

How Does Chatbots Help the Logistic Industry Acquire New Customers? “Keep your Sales Pipeline full by Prospecting continuously. Always have more people to see than you have time to see… read More…

A Beginners Guide to Chatbot for Healthcare Services ” Eliza, the first chatterbot ever coded, was then invented in 1966 by Joseph Weizenbaum. ” Amazing when one comes to think… read More…

Key to a Successful Contact Centre for Logistic Companies Logistic companies such as last-mile delivery should not ignore the fact that having a strong foundation in a reliable Contact Centre… read More…

The Importance of CRM for Logistics Company “Leaders win through logistics. Vision, sure. Strategy, yes. But when you go to war, you need to have both toilet paper and bullets… read More…

The Relevance of Contact Centre for Healthcare Providers “If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.”… read More…

Did you know? AI is now a new trend that offers a mixed bag of risks and benefits. Here’s what customers expect when you use it. AI is almost everywhere… read More…

For the past five years, Robotic Process Automation (RPA) and conversational AI have gained exceptional popularity, becoming top investments for companies helping to streamline productivity and efficiency in their offices… read More…

Did you know that the CRM software can provide a wealth of benefits for your small business, from customer retention to increased productivity? In this article, small business owners and… read More…