What if there’s another opportunity waiting for you to step into it? These days, technology has placed a huge impact on almost all aspects of life and education is no… read More…

The News Article My Say: Malaysian start-ups set to shine as regional stars Amiruddin Abdul Shukor The Edge Malaysia Dec 16, 2021 | 13:30 pm +0 It is generally accepted… read More…

3 Brilliant Strategies For Improving CX In 2022 Customers now have an array of options that pressure organisations to scale up to better levels and ensure they continuously deliver great… read More…

How To Perfect And Implement 10 Successful Contact Center Strategies Did you know? The rate of turnover in a contact center is anywhere from 30% to 45%. Things aren’t much… read More…

5 Bad Business Habits You Need to Stop Immediately Being the cheapest isn’t the answer. Don’t look for the lowest price but the best solution. We discovered the five business-killing… read More…

Customer Service : 7 Essential Skills Every Contact Center Agent Needs Your contact center agents are brand ambassadors for you. Have you ever trained your agents on essential customer service… read More…

5 Customer Support Trends That Are Effectively Transforming CX Companies realize it’s never enough to offer the best service or product. Major companies have stepped up their game on Customer… read More…

Most Businesses Are Good At Delivering Poor Customer Service Excellent customer service is the ultimate goal for any business. POOR customer service isn’t cool. It represents BAD business. Read that… read More…

Do’s and Don’ts To Get Personalisation Right Day or night, personalization has taken its role to another space, the email world. It is the magic key to getting more emails… read More…

The Top 8 Customer Onboarding Challenges And The Solution Some people think the most important moment in the customer relationship is when the customer first decides to purchase. But after… read More…

Chatbot : Your Latest Recruit This time around, more and more businesses are saying “Hello” to a chatbot. Why? The super powerful bots are very helpful with increasing efficiency and… read More…

Be Cloud-first or Be Left Behind Take a few moments to think about your network and the applications being used by your staff? How much of that tech is cloud-native… read More…